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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

What is the Contact Center as a Service CCaaS Model?

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June 5, 2024
Blog
What is the Contact Center as a Service CCaaS Model?
Real-Time Suite

10 Core Benefits of Implementing a Contact Center Virtual Agent

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Blog
10 Core Benefits of Implementing a Contact Center Virtual Agent
Contact Center

Top Call Center Coaching Feedback Examples for Maximum Impact

June 3, 2024
Blog
Top Call Center Coaching Feedback Examples for Maximum Impact
Contact Center

Lower Agent Turnover Cost with These 10 Effective Strategies

Madhuri Gourav
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Blog
Lower Agent Turnover Cost with These 10 Effective Strategies
Contact Center

Uncovering the Hidden Costs of Agent Disengagement and Turnover

May 31, 2024
Blog
Uncovering the Hidden Costs of Agent Disengagement and Turnover
Contact Center

Conquering Efficiency and Effectiveness in Healthcare with Generative AI

May 31, 2024
Blog
Conquering Efficiency and Effectiveness in Healthcare with Generative AI
Contact Center

Boost Call Center Productivity: The Power of Authentic Recognition

May 30, 2024
Blog
Boost Call Center Productivity: The Power of Authentic Recognition
Contact Center

Top Call Center Metrics Optimization to Boost Performance and ROI

May 30, 2024
Blog
Top Call Center Metrics Optimization to Boost Performance and ROI
Contact Center

10 Practical Examples of Generative AI Transforming Banking Contact Centers

May 29, 2024
Blog
10 Practical Examples of Generative AI Transforming Banking Contact Centers
Contact Center

2024 E-commerce Customer Service Excellence: An Essential Guide

May 29, 2024
Blog
2024 E-commerce Customer Service Excellence: An Essential Guide
Contact Center

Winning Strategies for Successful Contact Center Leadership

Madhuri Gourav
May 29, 2024
Blog
Winning Strategies for Successful Contact Center Leadership
Contact Center

Leading 10 Contact Center Automation Trends to Watch in 2024

Madhuri Gourav
May 28, 2024
Blog
Leading 10 Contact Center Automation Trends to Watch in 2024
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Convin improves customer conversations for contact centers.

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