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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

Insurtechs Can Ace Sales Using Call Monitoring Software

Rimlee Patgiri
November 24, 2022
Blog
Insurtechs Can Ace Sales Using Call Monitoring Software
Contact Center

Angry Customers Making You Lose Sleep? Your Call Center Coaching Strategy Might Need Correction

Mayank Dixit
November 24, 2022
Blog
Angry Customers Making You Lose Sleep? Your Call Center Coaching Strategy Might Need Correction
Contact Center

Call Center Quality Assurance Metrics: Benefits & Tips to Maximize Customer Satisfaction

Rimlee Patgiri
November 23, 2022
Blog
Call Center Quality Assurance Metrics: Benefits & Tips to Maximize Customer Satisfaction
Contact Center

In-depth Guide: Call Center Compliance Challenges, Standards & Best Practices

Abhishikha Chatterjee
November 23, 2022
Blog
In-depth Guide: Call Center Compliance Challenges, Standards & Best Practices
Contact Center

How to Improve AHT in Call Center?-Formula, Calculator, Tips, And More

Abhishikha Chatterjee
November 22, 2022
Blog
How to Improve AHT in Call Center?-Formula, Calculator, Tips, And More
Contact Center

7 Effective Call Center Coaching Tips to Help Boost Customer Experience

Rimlee Patgiri
November 22, 2022
Blog
7 Effective Call Center Coaching Tips to Help Boost Customer Experience
Sales

How To Approach Sales Coaching in 2024?

Abhishikha Chatterjee
November 17, 2022
Blog
How To Approach Sales Coaching in 2024?
Convin's Research Room

The Evolution Of Healthtech & The Impact Created By Call Centers

Team Convin
November 11, 2022
Blog
The Evolution Of Healthtech & The Impact Created By Call Centers
Contact Center

7 HealthTech Call Center Best Practices to Increase Patient Satisfaction by 27%

Rimlee Patgiri
November 4, 2022
Blog
7 HealthTech Call Center Best Practices to Increase Patient Satisfaction by 27%
Contact Center

Mastery Over Call Center Coaching and Monitoring Software Should be EdTech’s Priority

Mayank Dixit
November 4, 2022
Blog
Mastery Over Call Center Coaching and Monitoring Software Should be EdTech’s Priority
Contact Center

How Contact Centers Can Win & Retain Students in the Edtech industry?

Rimlee Patgiri
November 1, 2022
Blog
How Contact Centers Can Win & Retain Students in the Edtech industry?
Contact Center

Are Healthcare Leaders Utilizing the Full Potential of Call Centers?

Mayank Dixit
October 25, 2022
Blog
Are Healthcare Leaders Utilizing the Full Potential of Call Centers?
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