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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

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Contact Center

Call Center Quality Monitoring Scorecard in Convin

Rimlee Patgiri
January 23, 2023
Blog
Call Center Quality Monitoring Scorecard in Convin
Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
Blog
Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?
Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
Blog
Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?
Contact Center

Agent Onboarding: Automated Coaching Slashes Ramp-Up Time By 60%

Abhishikha Chatterjee
December 6, 2022
Blog
Agent Onboarding: Automated Coaching Slashes Ramp-Up Time By 60%
Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
Blog
Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?
Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
Blog
Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?
Contact Center

How AI In Call Center QA Dramatically Improves Call Quality in Insurtech

Rimlee Patgiri
November 24, 2022
Blog
How AI In Call Center QA Dramatically Improves Call Quality in Insurtech
Contact Center

How AI is Transforming Customer Service for Insurtech Companies

Rimlee Patgiri
November 24, 2022
Blog
How AI is Transforming Customer Service for Insurtech Companies
Contact Center

8 Tips To Provide Amazing EdTech Customer Service That Directly Affects Students And Classrooms.

Rimlee Patgiri
November 24, 2022
Blog
8 Tips To Provide Amazing EdTech Customer Service That Directly Affects Students And Classrooms.
Contact Center

Here’s How Call Center Management Would Lift Back Hospitality and Travel Industry Post COVID

Mayank Dixit
November 24, 2022
Blog
Here’s How Call Center Management Would Lift Back Hospitality and Travel Industry Post COVID
Contact Center

Rejuvenating Tourism Industry With Customer Experience Management

Mayank Dixit
November 24, 2022
Blog
Rejuvenating Tourism Industry With Customer Experience Management
Contact Center

A Complete Guide On Call Center Software–Everything you need to Know About Convin’s Contact Center Automation Engine

Rimlee Patgiri
November 24, 2022
Blog
A Complete Guide On Call Center Software–Everything you need to Know About Convin’s Contact Center Automation Engine
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