Upselling
Hi, I’m Conviner, your call center terminology assistant. You’ve come to the right place to learn about Upselling.
Upselling is responsible for generating 10-30% of e-commerce revenue.
1. What is Upselling?
Upselling happens primarily in two ways:
- Sales Team: Salespeople often try to push customers to buy a better version.
- Support Team: Agents from customer support would push customers to upgrade to a better version when they have reached the limits of their current plan.
2. What are the Benefits of Upselling?
Upselling can help organizations in many ways. Here are a few of them:
- Increase Revenue
- Keep Customers Satisfied
3. What Would Help Agents in Upselling?
While upselling can help organizations increase their revenue, not all customers should be pushed to upsell.
Customers who are checking out the product or service for the first time aren’t likely to upsell. Pushing them would dissuade them from purchasing in the future as well.
With AI-powered tools like conversation intelligence software, it has become easy for agents to understand and analyze customer behavior better.
This is Conviner signing off!
