Companies that improve their CSAT scores by just 1% can see a 3-5% increase in revenue.
A CSAT score is a customer satisfaction score that measures customers' satisfaction with a company's products, services, or interactions with its agents or representatives. It is often expressed as a percentage or a numerical rating scale.
To calculate a CSAT score, a company typically asks customers to rate their satisfaction with a specific product, service, or interaction on a numerical scale (e.g., 1 to 5). The CSAT score is then calculated by dividing the number of satisfied customers (i.e., those who rate their satisfaction as 4 or 5) by the total number of customers who responded to the survey and multiplying the result by 100 to get a percentage.
For example, if 80 out of 100 customers surveyed said they were satisfied (i.e., rated their satisfaction as 4 or 5), the CSAT score would be 80%.
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When your client's security and privacy are guaranteed, enable agents to positively impact customer
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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.