Manual quality management can only review an average of 2% of all conversations.
The entire quality management process is highly inefficient when done manually. Automated quality management (AQM) automates the entire process, from evaluating agent conversations to personalized agent training.
AQM can also solve one of the biggest challenges in manual quality management - limited call coverage.
AQM overcomes many of the limitations of a manual quality management framework, including
While automated quality management can evaluate and assign coaching sessions automatically, human auditors are essential.
There are situations when conversations get complex and certain compliance violations need extra attention. In such cases, these conversations are immediately sent to a human auditor for their attention.
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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.