Expert advice and tips on contact center automation.

Discover new ways to enhance operational efficiency with AI. Stay updated on the latest and most compelling developments in the contact center space.

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Contact Center

How Real-Time Monitoring is a Game-Changer for New Agents?

Rimlee Patgiri
March 27, 2024
8
min. read
Contact Center

33 Best Customer Service Survey Questions

Abhishek Punyani
March 27, 2024
15
min. read
Contact Center

Master Your Sales with the Ultimate Dashboard Guide

Madhuri Gourav
March 27, 2024
8
min. read
Contact Center

Guarding Your Online Image Simplified with Online Reputation Monitoring

Madhuri Gourav
March 27, 2024
6
min. read
Contact Center

18 Essential Sales Report Examples for Dynamic Sales Teams

Abhishek Punyani
March 26, 2024
10
min. read
Contact Center

Join the New Sales Coaching Revolution: Reason Why Your Agents Will Cheer

Madhuri Gourav
March 22, 2024
10
min. read
Contact Center

Skyrocket Sales With the Ultimate Sales Call Tracking Software

Madhuri Gourav
March 22, 2024
7
min. read
Contact Center

Uncover the Power of Phone Call Tracking for Explosive Business Growth

Madhuri Gourav
March 22, 2024
8
min. read
Contact Center

Step-by-Step Conflict Resolution Process to Navigate Disputes in Call Centers

Madhuri Gourav
March 21, 2024
9
min. read
Contact Center

Guarding Your Online Image Simplified with Online Reputation Monitoring

Madhuri Gourav
March 27, 2024
6
min. read
Contact Center

Master Your Sales with the Ultimate Dashboard Guide

Madhuri Gourav
March 27, 2024
8
min. read
Contact Center

33 Best Customer Service Survey Questions

Abhishek Punyani
March 27, 2024
15
min. read
Contact Center

How Real-Time Monitoring is a Game-Changer for New Agents?

Rimlee Patgiri
March 27, 2024
8
min. read
Contact Center

18 Essential Sales Report Examples for Dynamic Sales Teams

Abhishek Punyani
March 26, 2024
10
min. read
Contact Center

Uncover the Power of Phone Call Tracking for Explosive Business Growth

Madhuri Gourav
March 22, 2024
8
min. read
Contact Center

Skyrocket Sales With the Ultimate Sales Call Tracking Software

Madhuri Gourav
March 22, 2024
7
min. read
Contact Center

Join the New Sales Coaching Revolution: Reason Why Your Agents Will Cheer

Madhuri Gourav
March 22, 2024
10
min. read
Contact Center

Revolutionize Your Sales Strategy with Expert Sales Data Analysis

Abhishek Punyani
March 21, 2024
15
min. read
Conversation Intelligence

7 Powerful Business Reports Using Conversation Intelligence Software

Rimlee Patgiri
April 25, 2023
9
min. read
Conversation Intelligence

Why does your business need data intelligence?

Aarti Nair
July 14, 2022
3
min. read
Conversation Intelligence

6 Sales demo call tactics

Aarti Nair
July 9, 2022
8
min. read
Conversation Intelligence

What is a Discovery Call? (+ 4 Unbelievable Tips To Win Prospects) Learn From The Experts!

Abhishikha Chatterjee
July 9, 2022
9
min. read
Conversation Intelligence

Top 8 Cold Calling Tips For C-Suite Executives(+ Advice From The Expert!)

Abhishikha Chatterjee
July 9, 2022
8
min. read
Conversation Intelligence

Call Recording Software: What it is and Why it is Important? [Benefits, Results and More]

Abhishikha Chatterjee
July 9, 2022
8
min. read
Conversation Intelligence

The uncontrollable rise of sales calls recording plus 8 market-disrupting benefits!

Abhishikha Chatterjee
July 5, 2022
12
min. read
Conversation Intelligence

Conversation Intelligence Software: Best Practices & Helpful Software Tool For EVERY Business

Abhishikha Chatterjee
June 28, 2022
12
min. read
Conversation Intelligence

How To Select The Best Sales Call Reporting Software in the Market (16 Questions To Ask)

Abhishikha Chatterjee
June 28, 2022
10
min. read
Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
8
min. read
Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
10
min. read
Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
6
min. read
Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
7
min. read
Convin's Research Room

The Evolution Of Healthtech & The Impact Created By Call Centers

Team Convin
November 11, 2022
8
min. read
Convin's Research Room

Features Of Revenue Intelligence For A Growing Business

Abhishikha Chatterjee
August 18, 2022
10
min. read
Convin's Research Room

Sales Growth Metrics - KPIs and Metrics and how to measure?

Abhishikha Chatterjee
August 18, 2022
9
min. read
Convin's Research Room

A.I. In Sales Is Already Driving Revenue Growth

Abhishikha Chatterjee
August 18, 2022
8
min. read
Convin's Research Room

Impact of sales training on sales readiness - A Sales Report

Aarti Nair
June 22, 2022
8
min. read
Sales

5 Tips To Leverage Sales Recording Software To Enhance Team’s Productivity!

Team Convin
August 11, 2022
12
min. read
Sales

What Is Revenue Intelligence and How Does It Drive Revenue?

Aarti Nair
July 24, 2022
8
min. read
Sales

Sales reporting examples and tips

Aarti Nair
July 14, 2022
5
min. read
Sales

18 sales KPIs for sales teams to track in 2022

Aarti Nair
July 14, 2022
6
min. read
Sales

Sales reports and performance management

Aarti Nair
July 14, 2022
5
min. read
Sales

Why record customer engagement?

Aarti Nair
July 12, 2022
5
min. read
Sales

Sales email tips and tricks + 5 go-to sales templates

Aarti Nair
July 9, 2022
8
min. read
Sales

What Is Sales Performance Management Software? And Everything You Need To Know and Thank Us!

Abhishikha Chatterjee
July 9, 2022
8
min. read
Sales

A Definitive Guide to Skyrocket SaaS Sales in 2022

Guest Blog
July 1, 2022
3
min. read
Guides

What is Solution Selling? A Walk Through

Team Convin
April 23, 2021
5
min. read
Guides

10 Sales Best Practices for Providing Enhanced Customer Service

Team Convin
April 19, 2021
5
min. read
Guides

Must know sales interview questions to hire the best salespeople

Team Convin
April 1, 2021
4
min. read
Guides

Your Sales Strategy Is Incomplete Without After Sales

Team Convin
April 15, 2021
3
min. read
Guides

Fundamental Truths That Will Reshape How You Sell

Team Convin
April 13, 2021
3
min. read
Guides

9 Proven Sales Presentation Tips That Skilled Salespeople Must Know

Team Convin
April 5, 2021
4
min. read
Guest Post

Role Of Sales Automation In Decreasing The Churn Rate

Guest Blog
April 5, 2022
10
min. read
Integration

Supercharge Freshworks with Convin

Aarti Nair
September 2, 2021
6
min. read
Remote team

8 Strategies For Building A Remote Sales Team

Team Convin
June 1, 2021
5
min. read
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