Expert advice and tips on contact center automation.

Discover new ways to enhance operational efficiency with AI. Stay updated on the latest and most compelling developments in the contact center space.

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Contact Center

How Real-Time Monitoring is a Game-Changer for New Agents?

Rimlee Patgiri
March 27, 2024
8
min. read
Contact Center

33 Best Customer Service Survey Questions

Abhishek Punyani
March 27, 2024
15
min. read
Contact Center

Master Your Sales with the Ultimate Dashboard Guide

Madhuri Gourav
March 27, 2024
8
min. read
Contact Center

Guarding Your Online Image Simplified with Online Reputation Monitoring

Madhuri Gourav
March 27, 2024
6
min. read
Contact Center

18 Essential Sales Report Examples for Dynamic Sales Teams

Abhishek Punyani
March 26, 2024
10
min. read
Contact Center

Join the New Sales Coaching Revolution: Reason Why Your Agents Will Cheer

Madhuri Gourav
March 22, 2024
10
min. read
Contact Center

Skyrocket Sales With the Ultimate Sales Call Tracking Software

Madhuri Gourav
March 22, 2024
7
min. read
Contact Center

Uncover the Power of Phone Call Tracking for Explosive Business Growth

Madhuri Gourav
March 22, 2024
8
min. read
Contact Center

Step-by-Step Conflict Resolution Process to Navigate Disputes in Call Centers

Madhuri Gourav
March 21, 2024
9
min. read
Contact Center

Guarding Your Online Image Simplified with Online Reputation Monitoring

Madhuri Gourav
March 27, 2024
6
min. read
Contact Center

Master Your Sales with the Ultimate Dashboard Guide

Madhuri Gourav
March 27, 2024
8
min. read
Contact Center

33 Best Customer Service Survey Questions

Abhishek Punyani
March 27, 2024
15
min. read
Contact Center

How Real-Time Monitoring is a Game-Changer for New Agents?

Rimlee Patgiri
March 27, 2024
8
min. read
Contact Center

18 Essential Sales Report Examples for Dynamic Sales Teams

Abhishek Punyani
March 26, 2024
10
min. read
Contact Center

Uncover the Power of Phone Call Tracking for Explosive Business Growth

Madhuri Gourav
March 22, 2024
8
min. read
Contact Center

Skyrocket Sales With the Ultimate Sales Call Tracking Software

Madhuri Gourav
March 22, 2024
7
min. read
Contact Center

Join the New Sales Coaching Revolution: Reason Why Your Agents Will Cheer

Madhuri Gourav
March 22, 2024
10
min. read
Contact Center

Revolutionize Your Sales Strategy with Expert Sales Data Analysis

Abhishek Punyani
March 21, 2024
15
min. read
Conversation Intelligence

7 Powerful Business Reports Using Conversation Intelligence Software

Rimlee Patgiri
April 25, 2023
9
min. read
Conversation Intelligence

Why does your business need data intelligence?

Aarti Nair
July 14, 2022
3
min. read
Conversation Intelligence

6 Sales demo call tactics

Aarti Nair
July 9, 2022
8
min. read
Conversation Intelligence

What is a Discovery Call? (+ 4 Unbelievable Tips To Win Prospects) Learn From The Experts!

Abhishikha Chatterjee
July 9, 2022
9
min. read
Conversation Intelligence

Top 8 Cold Calling Tips For C-Suite Executives(+ Advice From The Expert!)

Abhishikha Chatterjee
July 9, 2022
8
min. read
Conversation Intelligence

Call Recording Software: What it is and Why it is Important? [Benefits, Results and More]

Abhishikha Chatterjee
July 9, 2022
8
min. read
Conversation Intelligence

The uncontrollable rise of sales calls recording plus 8 market-disrupting benefits!

Abhishikha Chatterjee
July 5, 2022
12
min. read
Conversation Intelligence

Conversation Intelligence Software: Best Practices & Helpful Software Tool For EVERY Business

Abhishikha Chatterjee
June 28, 2022
12
min. read
Conversation Intelligence

How To Select The Best Sales Call Reporting Software in the Market (16 Questions To Ask)

Abhishikha Chatterjee
June 28, 2022
10
min. read
Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
8
min. read
Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
10
min. read
Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
6
min. read
Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
7
min. read
Convin's Research Room

The Evolution Of Healthtech & The Impact Created By Call Centers

Team Convin
November 11, 2022
8
min. read
Convin's Research Room

Features Of Revenue Intelligence For A Growing Business

Abhishikha Chatterjee
August 18, 2022
10
min. read
Convin's Research Room

Sales Growth Metrics - KPIs and Metrics and how to measure?

Abhishikha Chatterjee
August 18, 2022
9
min. read
Convin's Research Room

A.I. In Sales Is Already Driving Revenue Growth

Abhishikha Chatterjee
August 18, 2022
8
min. read
Convin's Research Room

Impact of sales training on sales readiness - A Sales Report

Aarti Nair
June 22, 2022
8
min. read
Sales

More success guaranteed: 6 steps to successful pre-call sales planning.

Abhishikha Chatterjee
June 28, 2022
6
min. read
Sales

Sales Call Planning: 15 Awesome Psychological Tips for Making Better Calls

Abhishikha Chatterjee
June 28, 2022
8
min. read
Sales

Sales Call Planning: Tips To Prepare For A Well Executed Sales Call

Abhishikha Chatterjee
June 28, 2022
8
min. read
Sales

Dire Need for Sales Strategy: 10 Steps to Improve Your Conversion Rates

Abhishikha Chatterjee
June 28, 2022
8
min. read
Sales

How can Revenue Intelligence System align sales and marketing?

Aarti Nair
June 28, 2022
4
min. read
Sales

How to Use Sales Analytics to Set Achievable Sales Goals?

Aarti Nair
June 28, 2022
15
min. read
Sales

6 Strategies to increase sales revenue

Aarti Nair
June 27, 2022
8
min. read
Sales

Characteristics Of An Effective Sales Training Platform

Aarti Nair
June 27, 2022
11
min. read
Sales

8 Advantages Of Using A Cloud-Based Platform For Sales Training

Aarti Nair
June 27, 2022
8
min. read
Guides

8 Must have Sales Strategies for 2022 + free sales strategy template

Aarti Nair
April 29, 2022
5
min. read
Guides

The Ultimate Guide to Creating a Sales Process + free sales plan template

Aarti Nair
April 29, 2022
4
min. read
Guides

Sales Recording: How to improve cross-functional collaboration between organization teams?

Abhishikha Chatterjee
March 23, 2022
10
min. read
Guides

Why Sales Coaching Matters, 3 Proven Ways to Get Started?

Abhishikha Chatterjee
November 16, 2021
7
min. read
Guides

Sales Call Analytics: A Complete Guide For Businesses In 2022

Team Convin
March 29, 2022
7
min. read
Guides

How To Close More Deals With Sales Psychology?

Team Convin
June 4, 2021
10
min. read
Guides

Sales Funnel: A Guide You Have Been Looking For!

Durgesh Choudhary
May 24, 2021
6
min. read
Guides

What Does A Sales Development Representative (SDR) Really Do?

Team Convin
April 30, 2021
7
min. read
Guides

Sales Performance Gaps And How To Close Them

Team Convin
April 26, 2021
5
min. read
Guest Post

Role Of Sales Automation In Decreasing The Churn Rate

Guest Blog
April 5, 2022
10
min. read
Integration

Supercharge Freshworks with Convin

Aarti Nair
September 2, 2021
6
min. read
Remote team

8 Strategies For Building A Remote Sales Team

Team Convin
June 1, 2021
5
min. read
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