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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

Mastering Remote Customer Service: Strategies for Success

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November 23, 2023
Blog
Mastering Remote Customer Service: Strategies for Success
Contact Center

What is CSAT? Definition, Tips, and Measurement Techniques

Rimlee Patgiri
November 22, 2023
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What is CSAT? Definition, Tips, and Measurement Techniques
Contact Center

Call Center Efficiency in Insurtech: Mastering Call Reduction Strategies

Abhishikha Chatterjee
November 17, 2023
Blog
Call Center Efficiency in Insurtech: Mastering Call Reduction Strategies
Contact Center

How to Avoid Bad Customer Service Examples in Your Call Center?

Labeeb Ajmal T
November 17, 2023
Blog
How to Avoid Bad Customer Service Examples in Your Call Center?
Contact Center

15 professional customer service performance review phrases that drive results

Shivam Dubey
November 17, 2023
Blog
15 professional customer service performance review phrases that drive results
Contact Center

Leveraging IVR Systems for Superior Customer Service in the Fintech Industry

Abhishikha Chatterjee
November 10, 2023
Blog
Leveraging IVR Systems for Superior Customer Service in the Fintech Industry
Contact Center

Top Customer Service Soft Skills That Push Customers to Buy More

Labeeb Ajmal T
November 10, 2023
Blog
Top Customer Service Soft Skills That Push Customers to Buy More
Contact Center

30 Impactful Performance Review Phrases for BPO Team Development

Abhishikha Chatterjee
November 9, 2023
Blog
30 Impactful Performance Review Phrases for BPO Team Development
Contact Center

8 Customer Service Performance Review Examples to Enhance Your Team’s Skills

Abhishikha Chatterjee
November 8, 2023
Blog
8 Customer Service Performance Review Examples to Enhance Your Team’s Skills
Contact Center

Optimizing Your Business with Outsourcing Call Center Services

Rimlee Patgiri
November 8, 2023
Blog
Optimizing Your Business with Outsourcing Call Center Services
Contact Center

How to Improve the Contact Center Experience

Labeeb Ajmal T
November 4, 2023
Blog
How to Improve the Contact Center Experience
Contact Center

What is an Enterprise Contact Center Solution, And Which is the Best Software?

Abhishikha Chatterjee
November 4, 2023
Blog
What is an Enterprise Contact Center Solution, And Which is the Best Software?
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