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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

Practical Strategies and Tips for Upselling in Contact Center

December 16, 2023
Blog
Practical Strategies and Tips for Upselling in Contact Center
Contact Center

Call center script examples and best practices for customer support executives

December 15, 2023
Blog
Call center script examples and best practices for customer support executives
Contact Center

Mastering Empathy Statements: How To Apologize Without Saying Sorry

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Blog
Mastering Empathy Statements: How To Apologize Without Saying Sorry
Contact Center

Top 10 Hard Skills for Customer Service in 2025

December 15, 2023
Blog
Top 10 Hard Skills for Customer Service in 2025
Contact Center

How Can Customer Support Help Upselling?

Madhuri Gourav
December 14, 2023
Blog
How Can Customer Support Help Upselling?
Contact Center

How to deal with no call no show in call centers?

Madhuri Gourav
December 14, 2023
Blog
How to deal with no call no show in call centers?
Contact Center

8 Powerful Ways To Reduce Dead Air

December 14, 2023
Blog
8 Powerful Ways To Reduce Dead Air
Contact Center

What is the Call Arrival Rate Metric, and why is it important?

December 13, 2023
Blog
What is the Call Arrival Rate Metric, and why is it important?
Contact Center

How to Manage a Remote Call Center in 2024 with AI?

December 13, 2023
Blog
How to Manage a Remote Call Center in 2024 with AI?
Best Contact Center Software
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Best Contact Center Platform For Optimal Tech Stack

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Contact Center

Reasons for Call Centers to Invest In and Maximize Performance in Agent Analytics in 2024

Madhuri Gourav
December 12, 2023
Blog
Reasons for Call Centers to Invest In and Maximize Performance in Agent Analytics in 2024
Call center Training
Contact Center

10 Call Center Training Tips You Need to Know

Madhuri Gourav
December 12, 2023
Blog
10 Call Center Training Tips You Need to Know
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