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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

Cold Calling Scripts That Work: Proven Examples for Sales Success

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Cold Calling Scripts That Work: Proven Examples for Sales Success
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Call Center Compliance: Ensuring Regulatory Adherence for Debt Collection

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Call Center Compliance: Ensuring Regulatory Adherence for Debt Collection
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Top 10 Customer Support Tools for Your 2024 Tech Stack

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Top 10 Best Customer Support Software for Small Businesses

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Top 10 Best Customer Support Software for Small Businesses
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Quality Assurance Specialist Role and Automation Benefits

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Quality Assurance Specialist Role and Automation Benefits
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Effective Customer Service Management Software Solutions for Businesses

Madhuri Gourav
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The Discovery of Soaring Sales Techniques by a Multi-National Company

Rimlee Patgiri
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The Discovery of Soaring Sales Techniques by a Multi-National Company
Contact Center

Sales Pipeline Analysis: Metrics, Process, and Insights

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Sales Pipeline Analysis: Metrics, Process, and Insights
Contact Center

What is customer support software and its types?

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What is customer support software and its types?
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