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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

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Contact Center

Unveiling the Key Differences between LLM and Generative AI

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Unveiling the Key Differences between LLM and Generative AI
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What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?

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What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?
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Support Templates for Authentic Customer Engagement and Relationships

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Support Templates for Authentic Customer Engagement and Relationships
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Protecting Data with Generative AI Security in Contact Centers

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Protecting Data with Generative AI Security in Contact Centers
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Call Center vs. BPO Call Center Companies Explained

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March 1, 2024
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Call Center vs. BPO Call Center Companies Explained
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Advanced Analytics and Machine Learning in Call Centers

Abhishek Punyani
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Advanced Analytics and Machine Learning in Call Centers
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21 Undiscovered Use Cases of Gen AI in Customer Service

Madhuri Gourav
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21 Undiscovered Use Cases of Gen AI in Customer Service
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Choosing the Right Tech Between Conversational AI and Generative AI

Madhuri Gourav
February 29, 2024
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Choosing the Right Tech Between Conversational AI and Generative AI
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Power of Data Mining for Business Intelligence–Learn from a Travel Giant

Rimlee Patgiri
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Power of Data Mining for Business Intelligence–Learn from a Travel Giant
Contact Center

Understanding the Difference: Generative AI vs Conversational AI

Abhishek Punyani
February 28, 2024
Blog
Understanding the Difference: Generative AI vs Conversational AI
Contact Center

Scaling New Heights: Mastering Customer Queries with Generative AI

Abhishek Punyani
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Blog
Scaling New Heights: Mastering Customer Queries with Generative AI
Contact Center

Unveiling ChatGPT: The Ultimate Generative AI Solution

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Unveiling ChatGPT: The Ultimate Generative AI Solution
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