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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

Mastering Sales Qualification: Essential Questions, Stages, and Frameworks

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Mastering Sales Qualification: Essential Questions, Stages, and Frameworks
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Maximize Revenue with Proven High-Velocity Sales Techniques

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Contact Center

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Conversation Intelligence

Evolving Customer Needs? Real-Time Speech Insights Deliver Growth

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Blog
Evolving Customer Needs? Real-Time Speech Insights Deliver Growth
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Overcoming Technical Challenges in Phone and Video Call Recording

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Overcoming Technical Challenges in Phone and Video Call Recording
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Revolutionizing Voice Activity Detection in 2024: Advanced Call Center Technology

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Revolutionizing Voice Activity Detection in 2024: Advanced Call Center Technology
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Top Tips for Selecting the Best Call-Tracking Software

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June 24, 2024
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Top Tips for Selecting the Best Call-Tracking Software
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How to Write a Sales Pitch That Converts in Seconds

Rohan Raj Shrivastav
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Blog
How to Write a Sales Pitch That Converts in Seconds
Contact Center

Signs of Customer Service Agent Burnout and Prevention Strategies

Madhuri Gourav
June 21, 2024
Blog
Signs of Customer Service Agent Burnout and Prevention Strategies
Contact Center

Is One Large Language Model a Universal Solution?

Madhuri Gourav
June 21, 2024
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Is One Large Language Model a Universal Solution?
Contact Center

How a Fast-Growing Business Identified Hot Leads Using Convin

Rimlee Patgiri
June 21, 2024
Blog
How a Fast-Growing Business Identified Hot Leads Using Convin
Contact Center

How Often Should You Review Your Call Center Scorecard?

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June 20, 2024
Blog
How Often Should You Review Your Call Center Scorecard?
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