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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

The Role of a Call Center Team Lead: Responsibilities and Best Practices

June 14, 2024
Blog
The Role of a Call Center Team Lead: Responsibilities and Best Practices
Contact Center

Harness Real-time Speech Analytics for Superior Contact Center Performance

June 14, 2024
Blog
Harness Real-time Speech Analytics for Superior Contact Center Performance
Contact Center

Understanding Omnichannel Sentiment Analytics: A Comprehensive Guide

June 14, 2024
Blog
Understanding Omnichannel Sentiment Analytics: A Comprehensive Guide
Contact Center

Transform Your Call Center Business with Emotion Analytics

June 14, 2024
Blog
Transform Your Call Center Business with Emotion Analytics
Contact Center

Generative AI Customer Service for Enhanced Efficacy in Healthcare

Madhuri Gourav
June 12, 2024
Blog
Generative AI Customer Service for Enhanced Efficacy in Healthcare
Contact Center

Transforming AI in Financial Services and Big Data

June 12, 2024
Blog
Transforming AI in Financial Services and Big Data
Contact Center

How Smart Scripts and Real-Time Monitoring Lead the Way

Madhuri Gourav
June 12, 2024
Blog
How Smart Scripts and Real-Time Monitoring Lead the Way
Contact Center

Customer Value Explained: Key Definitions and Practical Examples

June 11, 2024
Blog
Customer Value Explained: Key Definitions and Practical Examples
Contact Center

Elevate Sales Agent Morale: 6 Proven Strategies

June 11, 2024
Blog
Elevate Sales Agent Morale: 6 Proven Strategies
Contact Center

How Will AI Redefine Workforce Management in Call Centers?

Madhuri Gourav
June 10, 2024
Blog
How Will AI Redefine Workforce Management in Call Centers?
Contact Center

Generative AI in Finance: Best Practices for Industry Leaders

June 10, 2024
Blog
Generative AI in Finance: Best Practices for Industry Leaders
Contact Center

Harnessing Generative AI for Gamifying Your Contact Center

June 7, 2024
Blog
Harnessing Generative AI for Gamifying Your Contact Center
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