Top 7 Conversational AI Platforms for Sales Growth in 2025

In today’s fast-paced sales world, businesses constantly look for ways to improve customer engagement and boost conversions. One solution gaining significant traction is conversational AI, which automates customer interactions and streamlines the sales process. But with so many options available, choosing the right conversational AI platform in 2024 can feel daunting.

Conversational AI platforms use artificial intelligence to have natural, human-like conversations with customers across various channels—chat, email, and voice. These platforms are built on technologies such as natural language processing (NLP) and machine learning, allowing them to understand and respond to customer needs in real-time. This makes them invaluable for sales teams looking to increase efficiency and close deals faster.

This blog will explore the 7 top conversational AI platforms you must try in 2024 to supercharge your sales efforts. Whether you want to automate tasks, qualify leads, or personalize customer interactions, the right platform can make all the difference. Let’s dive in and find the best solution for your sales team.

Want faster sales results with Convin’s Conversational AI? Book a free demo now!

What Are Conversational AI Platforms and Why Are They Crucial for Sales?

Conversational AI is a rapidly evolving technology that enables machines to simulate human-like conversations using a blend of NLP, machine learning (ML), and AI agents. Unlike traditional chatbots, often limited to pre-programmed responses, conversational AI platforms are designed to understand, interpret, and engage in meaningful, dynamic user exchanges. These platforms don’t just respond—they learn from every interaction, adapt to customer needs, and improve over time.

Several components power this intelligent engagement:

• Natural Language Processing (NLP): Helps the AI understand the nuances of human language, including slang, idioms, and even sentiment.
• Machine Learning (ML): Allows AI to improve continuously based on past interactions and data.
• AI Agents: Virtual sales agents that can qualify leads, schedule meetings, or even close deals autonomously.

Benefits of Conversational AI for Sales Teams

For sales teams, conversational AI platforms offer a variety of advantages that streamline operations and boost efficiency:

• Lead Qualification: AI agents can autonomously handle inbound inquiries, assess lead quality, and pass on high-potential leads to human agents, ensuring sales teams focus on prospects most likely to convert.
• 24/7 Availability: Unlike human agents, AI-powered platforms never sleep. This round-the-clock availability means that sales teams can engage with leads and customers at any time of day or night, ensuring no opportunity is missed.
• Enhanced Customer Engagement: Personalized AI-powered conversations improve customer satisfaction and increase conversion rates. AI learns from past interactions and customizes responses based on customer data.
• Cost Reduction: Conversational AI can drastically reduce operational costs by automating routine tasks such as initial outreach, follow-ups, and answering FAQs.

As businesses grow and sales teams scale, these platforms are critical in maintaining a consistent, high-quality customer experience, helping you stay competitive. With a better understanding of conversational AI’s capabilities, let’s explore the top 7 platforms that can elevate your sales performance in 2024.

Top 7 Conversational AI Platforms You Need to Try in 2024

Platform 1: Salesforce Einstein

Salesforce Einstein integrates AI into the CRM platform, providing sales teams with smarter insights and more efficient lead management. This platform leverages AI to deliver predictive sales recommendations, automate tasks, and help salespeople prioritize their most promising leads.

• Key Features:some text
  • AI-Powered Predictions: Einstein uses predictive analytics to forecast customer behavior, providing sales teams valuable insights into potential leads and opportunities.
  • Personalized Sales Interactions: By analyzing customer data, Einstein delivers personalized recommendations and messages to increase engagement.
  • Automated Workflow: Routine tasks such as data entry, scheduling, and follow-ups are automated, freeing up sales reps' time for strategic work.
• Why It’s Perfect for Sales: Salesforce Einstein is deeply embedded into the Salesforce ecosystem, making it a seamless choice for organizations already using CRM. Its AI-driven capabilities help sales teams work smarter, not harder, by automating repetitive tasks and providing valuable insights.

Look at HubSpot Conversations, a powerful tool that enhances lead qualification and customer engagement.

Platform 2: HubSpot Conversations

HubSpot Conversations is a messaging platform designed to foster real-time engagement with leads. It integrates seamlessly with HubSpot’s CRM, providing sales teams a unified platform for managing customer interactions across multiple channels, including live chat, chatbots, and email.

• Key Features:some text
  • AI-Driven Lead Qualification: HubSpot’s AI-powered chatbots assess and qualify leads based on predefined criteria, ensuring that sales teams focus on high-quality prospects.
  • Automated Workflows: HubSpot enables businesses to set up workflows that automatically follow up with leads, nurture relationships, and send targeted content.
  • Unified Communication: From live chat to email, HubSpot Conversations centralizes all customer interactions, giving sales teams a complete view of the customer journey.
• Why It’s Perfect for Sales: HubSpot Conversations helps sales teams engage more efficiently and effectively with leads. It eliminates manual processes by automating lead qualification and follow-up, ensuring that no lead is left unattended.

Let’s now look at Zendesk Answer Bot, which focuses on enhancing customer support and integrating AI into the customer service journey.

Platform 3: Zendesk Answer Bot

Zendesk’s Answer Bot is a conversational AI tool that automates customer support. It integrates seamlessly with the Zendesk ticketing system, providing a quick and efficient way to handle customer queries and route them to human agents when necessary.

• Key Features:some text
  • Automated Customer Support: Answer Bot uses AI to respond to common customer questions quickly, reducing the need for human intervention.
  • Integration with CRM: The platform integrates with Zendesk’s CRM, providing support teams with complete customer context during interactions.
  • Multi-Channel Support: It supports messaging, email, and chat, allowing sales teams to engage customers across various touchpoints.
• Why It’s Perfect for Sales: Zendesk Answer Bot’s AI-powered customer support capabilities ensure that customers get immediate responses, enhancing the overall customer experience. It also integrates with sales workflows to improve lead nurturing.

Now, let’s examine Drift, a conversational AI platform explicitly designed for conversational marketing.

Platform 4: Drift

Drift is a conversational marketing platform specializing in real-time lead qualification and automated customer engagement. It focuses on improving sales outcomes by automating the sales process, from initial outreach to final conversion.

• Key Features:some text
  • Real-Time Conversations: Drift enables real-time, AI-driven chats with website visitors, helping sales teams engage customers while they’re still considering a purchase.
  • Lead Qualification: Drift’s AI agents ask qualifying questions and direct high-quality leads to the appropriate sales representative.
  • Integration with CRM: Drift integrates with popular CRMs like Salesforce, making it easy to hand off qualified leads to your sales team.
• Why It’s Perfect for Sales: Drift’s real-time AI-powered interactions help sales teams engage with leads at the peak of interest, improving conversion rates and shortening the sales cycle.

Let's explore Ada, a conversational AI platform known for its scalability and automation capabilities.

Platform 5: Ada

Ada is an AI-powered chatbot platform that automates customer service and sales interactions. Its unique selling point is its ability to scale quickly, making it ideal for businesses that handle a high volume of interactions without sacrificing personalization.

• Key Features:some text
  • Multilingual Support: Ada supports multiple languages, making it a great option for global enterprises with diverse customer bases.
  • Advanced Analytics: Ada provides detailed insights into customer interactions, allowing businesses to optimize their sales strategies.
  • Customizable Workflows: Ada’s platform is highly customizable, allowing businesses to tailor chatbot responses and workflows to suit their needs.
• Why It’s Perfect for Sales: Ada’s ability to handle large customer inquiries makes it ideal for scaling sales operations. It automates sales and service tasks, allowing teams to focus on higher-value opportunities.

Experience multilingual AI with Convin’s AI Phone Calls. Book a demo today!

Platform 6: LivePerson

LivePerson is an omnichannel conversational AI platform that enables businesses to engage customers via messaging, voice, and digital channels. It helps businesses connect with customers on their preferred platforms, ensuring seamless conversations across multiple touchpoints.

• Key Features:some text
  • Omnichannel Messaging: LivePerson supports messaging through web chat, SMS, WhatsApp, and social media platforms, offering customers flexibility in communication.
  • AI-Powered Conversations: The platform uses AI to drive personalized interactions and provide customers with the right answers at the right time.
  • Integration with Sales Tools: LivePerson integrates with CRM systems and marketing tools to ensure that conversations are personalized and aligned with your sales strategy.
• Why It’s Perfect for Sales: LivePerson’s ability to engage customers across multiple channels and provide AI-powered insights makes it ideal for sales teams looking to drive conversions and create a more connected customer experience.

Finally, let’s explore Intercom, a conversational AI platform that combines messaging and automation for a seamless customer journey.

Platform 7: Intercom

Intercom is a messaging platform that leverages conversational AI to help businesses engage customers, automate sales processes, and drive conversions. It combines chatbots with human support to provide personalized, real-time conversations.

• Key Features:some text
  • Automated Lead Qualification: Intercom’s AI chatbots automatically qualify leads, ensuring sales teams focus on high-potential prospects.
  • Customizable Messaging: Intercom’s AI system can send personalized messages based on user behavior and engagement history.
  • Integrated CRM: Intercom integrates with existing CRM systems, providing a seamless experience for sales teams.
• Why It’s Perfect for Sales: Intercom streamlines the sales process by automating lead qualification and engaging customers with personalized messages, improving conversion rates and customer satisfaction.

Conversational AI Platforms vs Chatbot Platforms: What’s the Difference?

The main difference between conversational AI platforms and chatbot platforms lies in their complexity and functionality. While chatbots are often rule-based and can only handle simple tasks, conversational AI platforms are designed to handle more sophisticated conversations. AI platforms use NLP to understand context, learn from past interactions, and provide more personalized responses.

Chatbots are limited in their ability to handle complex conversations. They are often used for basic customer service tasks, like answering FAQs or scheduling appointments. Conversational AI, however, can manage multi-turn conversations, learn from each interaction, and adapt its responses accordingly.

Which Is Better for Sales Teams?

Conversation AI is the superior choice for sales teams looking to drive conversions. It allows teams to engage customers more meaningfully and personally. AI platforms can qualify leads, make recommendations, and automate follow-ups, helping teams focus on high-value tasks.

Chatbots may be suitable for smaller, less complex tasks but lack the depth and intelligence needed for high-level sales conversations. Now that we’ve explored the differences let’s examine why enterprise conversational AI platforms are especially crucial for large-scale sales operations.

Why Enterprise Conversational AI Platforms Are Essential for Sales in 2025

Enterprise-grade conversational AI platforms are designed to handle many interactions while maintaining personalization and quality. They often include advanced analytics, multi-channel support, and robust automation capabilities, making them ideal for large organizations with complex sales processes.

Enterprise AI solutions can:

• Scale Interactions: Manage thousands of interactions simultaneously without compromising on quality.
• Provide Actionable Insights: Use data to deliver insights that help sales teams refine their approach and improve conversion rates.
• Automate Routine Tasks: Handle repetitive tasks such as lead qualification, follow-ups, and customer support, freeing up time for high-value tasks.

Industry-Specific Use Cases for Enterprise AI Platforms

From retail to finance, enterprise conversational AI platforms are being adopted across various industries to streamline sales operations. For example:

• In retail, AI can assist customers in selecting products, tracking preferences, generating recommendations, and driving more sales.
• AI helps agents qualify leads, schedule meetings, and even provide financial advice in finance.

Let’s explore Convin’s AI Phone Calls, a platform that takes conversational AI to the next level by focusing on automated phone-based sales calls.

Convin’s AI Phone Calls: Revolutionizing Sales and Customer Engagement

Convin’s AI Phone Calls is an AI-powered phone system designed to revolutionize how businesses interact with customers over the phone. Automating phone calls reduces operational costs, increases engagement, and drives higher conversion rates.

Key Features:

• AI-Driven Conversations: The Voicebot handles phone conversations, making appointments, qualifying leads, and providing personalized customer service.
• Seamless CRM Integration: Easily integrates with existing CRM systems, ensuring customer data is automatically updated and accessible.
• Real-Time Analytics: Convin provides detailed insights into sales conversations, helping businesses track performance and optimize processes.

Stats and Data Supporting Convin’s Impact on Sales Growth

Convin’s AI Phone Calls has delivered impressive results for businesses:

• 100% Inbound/Outbound Call Automation - Automates both inbound and outbound call processes.
• 90% Lower Manpower Requirement - Significantly reduces the need for human agents.
• 50% Reduction in Errors & Inaccuracies - Enhances interactions and data collection precision.
• 60% Reduction in Operational Costs - Decreases overall operational expenses.
• 60% Increase in Sales Qualified Leads - Helps generate more high-quality leads.
• 27% Boost in CSAT Score - Improves customer satisfaction through efficient, personalized service.
• 21% Improvement in Collection Rate - Enhances the collection process with automated reminders and follow-ups.
• 10x Jump in Conversions - Dramatically increases conversion rates by focusing on high-potential leads.

Cut operational costs by 60% and increase efficiency. Book a demo to see how Convin works!

How Convin’s AI Phone Calls Can Integrate with Your Call Center

Convin’s AI Phone Calls integrates seamlessly with your call center’s infrastructure. By automating routine calls, the platform allows human agents to focus on more complex customer inquiries and sales opportunities.

Choose the Right Conversational AI for Sales Success

Choosing the right conversational AI platform is crucial to optimizing sales efforts and improving customer engagement. The top 7 platforms we’ve explored offer a wide range of features, from lead qualification to real-time messaging, all designed to boost your sales process. For businesses looking to integrate AI into their sales strategy, Convin’s AI Phone Calls offers a unique solution for automating phone conversations, streamlining call center operations, and driving growth.

Boost sales with Convin’s AI-driven phone calls. Book your Convin demo now!

FAQs

1. What is the best conversational AI platform?
‍The best conversational AI platform depends on your needs, but Convin's Voice Agent stands out for its AI-driven automation, natural conversations, and seamless integration for call centers.

2. What is the best free AI tool for 2024?
‍The best free AI tool for 2024 varies by use case. Tools like ChatGPT (free tier) and Google Bard are popular for general AI tasks, while free trials of Convin’s Voice Agent are excellent for business automation.

3. Which AI tool is best for conversation?
‍Convin’s Voice Agent is among the best for conversation-focused AI. It offers personalized, multilingual, and natural voice interactions for sales, support, and collections.

4. What is the future of conversational AI?
‍The future of conversational AI lies in more human-like interactions, deeper integration with business tools, and enhanced multilingual and real-time capabilities to transform customer engagement.