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Contact Center

From the CTO’s Desk: How Generative AI for Enterprise Customer Experience is Transforming Contact Centers

Madhuri Gourav
July 31, 2024
8
min. read
Blog
From the CTO’s Desk: How Generative AI for Enterprise Customer Experience is Transforming Contact Centers
Contact Center

Mastering Service Level Formula Calculation in BPO Contact Centers

Rohan Raj Shrivastav
July 30, 2024
10
min. read
Blog
Mastering Service Level Formula Calculation in BPO Contact Centers
Contact Center

Why Call Center Leaders Must Prioritize Brand Intelligence?

Rohan Raj Shrivastav
July 29, 2024
10
min. read
Blog
Why Call Center Leaders Must Prioritize Brand Intelligence?
Contact Center

10 Must-Have for Call Center Representatives Skills in the Insurance Industry

Rohan Raj Shrivastav
July 29, 2024
10
min. read
Blog
10 Must-Have for Call Center Representatives Skills in the Insurance Industry
Contact Center

Understanding Mini Miranda: A Critical Tool for Collection Departments

Rohan Raj Shrivastav
July 26, 2024
8
min. read
Blog
Understanding Mini Miranda: A Critical Tool for Collection Departments
Contact Center

Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies

Rohan Raj Shrivastav
July 26, 2024
8
min. read
Blog
Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies
Contact Center

Surprising Ways in Which Voice of the Customer is Impacting Insurance Call Center Services

Madhuri Gourav
July 26, 2024
14
min. read
Blog
Surprising Ways in Which Voice of the Customer is Impacting Insurance Call Center Services
Contact Center

How to Improve Call Center Customer Service in the Airlines Industry: Effective Strategies and Best Practices

Rohan Raj Shrivastav
July 25, 2024
10
min. read
Blog
How to Improve Call Center Customer Service in the Airlines Industry: Effective Strategies and Best Practices
Contact Center

Enhancing Call Center Agent Coaching with Measurable Metrics

Rohan Raj Shrivastav
July 25, 2024
10
min. read
Blog
Enhancing Call Center Agent Coaching with Measurable Metrics

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