Carestack sees uptake of 47% on close rate after adding Convin’s Conversation Intelligence in their sales stack.
Read Case study
Get real-time insights into the conversations at your dealership and identify opportunities. See the whole conversation: Understand how customers feel about your brand, cars, and services.
Leading dealers, who have evaluated and implemented our call auditing solution, have benefited in the following ways:
Our call monitoring service helps dealers convert calls into appointments by providing them quick and easy access to complete deal insights that they can use to stream the conversation.
With Convin, businesses can conveniently track and listen to what is said on customer calls, summarize the conversation, alert to contextually relevant information (for example, when the caller mentions buying a car), and get feedback on how they can improve their call-to-appointment ratio.
With Convin’s call scoring system and call automated call reports, improve your dealer’s performance call by call and not month on month and provide your customers with the best customer experience all the time.
Manual call auditing is unreliable and time-consuming. Convin’s AI-powered call auditing will audit 100% of all hour-long calls within a few minutes and get the report right after the call and not after weeks when the deal is already lost. Convin even highlights the calls that need special attention.
Convin’s Automated Quality Management for the automotive industry
Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
.png)