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A happy patient will praise you to 2 people, while an unhappy patient will complain about you to 10 people.
Even if you provide excellent dental services to your patients, something as small as taking long wait times to book appointments can leave your patients grumbling.
Dentists are trained and experienced in treating their patients when they get on the dentist’s chair. However, only hospitals and clinics that treat their patients well inside and outside the dentist’s chair retain them in the long run.
To ensure appointments, constant monitoring of new patient inquiries and consistently maintaining good support channels with existing patients are needed. As a dental service, you need to ensure that new patients come in and that current patients continue choosing you for their dental services in the future.
Having patients choose you again for any dental service is a comment on how good the experience is, on and off the dentist’s chair. Contrarily, dentists can’t control or check on every patient interaction with the front desk. Leaving these calls unchecked can result in many unsatisfied patients.
In today’s golden age of technology, there are tools that can help ensure that patients have a wonderful experience outside the dentist’s chair. With AI-powered tools like Convin, you can create a wonderful customer experience.
Convin is a cloud-based software that helps make your dental service efficient and profitable. Convin offers 100% call recording, post-call analysis, and integrated quality management.
Before we look at Convin’s features, let us understand why do dental services need call center software.
A great dentist will always have many patients visiting them. But being a great dentist isn’t enough for patients to keep visiting your clinic or hospital.
Patients will contact your front desk to schedule appointments. If the receptionist misses a patient’s call to book an appointment or enquire about the services provided, it can cost your service dearly in the long run.
It is normal that a receptionist might miss a call or two, but if this happens frequently, each call can potentially cause customer attrition. There should be a fail-safe in place to ensure that no customer gets left behind.
Apart from missing customer calls, receptionists often find it difficult to handle callbacks from patients who haven’t booked a session yet. Every new patient who doesn’t book an appointment might not turn back and visit your service again.
Not every call gets converted and ends with an appointment booked. The reasons behind such calls not getting converted might not always be easy to understand. Tools with conversation intelligence can analyze the details and train those dealing with patient calls to accommodate for such situations in the future.
Now that you know the pain points dental services face, let us show you what contact center software is and how it can help you.
Call center or contact center software aids call centers by recording, auditing, and analyzing customer interactions to derive insights into agent performance, business intelligence, and more.
These tools allow auditors to audit calls and send reports from the same platform manually. It also scores each interaction and gives valuable insights about performance on the call and business data.
An intelligent call center software utilizes machine learning techniques to evolve and service customers better. This is the only way to enhance your contact center performance to deliver high-quality customer service.
Our call center software uses a machine learning algorithm to record and audit every customer interaction irrespective of the platform, making it easier for your agents to provide a personalized and great experience to every customer. Our software can also identify customer behavior patterns and utilize that information to deploy tailor-made customer experiences.
Contact center software can transform the repetitive and time-consuming nature of manual operations. It improves daily operations, decision-making, and overall call center performance. This won’t make call centers obsolete, as customers still prefer contacting a call center for support requests.
Thinking of ways to improve your agent performance?
Call center software can pinpoint areas for improvement for each agent and shows corresponding calls that can help them to improve. This software also helps agents to get better at every patient interaction, so patients feel satisfied with interactions both on and off the dentist’s chair.
Struggling to audit all the calls made by your agents?
AI-powered call center platforms allow auditors to record, audit and analyze conversations on the same platform. Auditors can also compare it to the AI-powered call score and analysis.
Finding it difficult to have an eagle-eye view of all statistics happening in the contact center?
AI-powered contact center software show you detailed insights into the contact center's daily performance and individual agent data. These insights will be customized based on the audit requirements of your call center.
You now know how the different ways Convin helps call centers, but how can our software help dental services? Here is how you can use Convin’s contact center software to enhance patient experience at your dental service:
Convin’s automated contact center software is easy to deploy and even easier to use.
Step 1: Integrate
Convin easily integrates with your calendar, dialer, cloud telephony system, and video conferencing platform, along with Slack and CRM. Using the calendar meeting link, Convin automatically joins the meeting to record it.
Step 2: Record.
Then it starts eavesdropping on your conversations and even records them - how shameless?
Step 3: Transcribe
After recording the call, Convin transcribes the entire conversation - that means no more note-taking.
Step 4: Analyze
Convin analyzes on the basis of custom parameters and then highlights for you the call insights like; topics discussed, queries, feedback, call performance score, soft skills, actionable items, etc.
Step 5: Share
Remember integration with your Slack. And CRM?
Convin readily shares the insights directly to mail, and Slack and logs the data in the CRM.
We at Convin understand how important customer and call data security is; that is why we ensure your data is completely secure and safe with our in-house transcription and NLP engine. We ensure call data security:
Convin, as of now, supports English, Hindi, and Hinglish. And it takes less than a week to get us onboarded, so don’t wait, ask for a demo now!