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Rick Mathias, Rick is the Director of Call Center Operations at Heartland Home services, where amongst other amazing things, Rick created an in-depth Quality Assurance process to ensure a best-in-class call center customer experience. Rick is an expert in operations with a proven record of exceeding objectives in a variety of cross-functional environments. He has over 12 years of experience in the quality management field.
Rick is the Director of Call Center Operations at Heartland Home services, where amongst other amazing things, Rick created an in-depth Quality Assurance process to ensure a best-in-class call center customer experience.
Today, Rick has joined us to talk about ‘’Typical quality management problems that contact centers need to fix in 2023.”
We discussed
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.
