Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
Thomas Siebert, the Director of National Sales at FinishMaster, is a Customer Care CX Executive with deep expertise in contact centers and BPOs.
Thomas is the director of national sales at FinishMaster. He also is a Customer Care CX Executive with expertise in deep operations and strategy building in contact centers and BPOs.
Today, Thomas has joined us to talk about ‘’How to improve contact center interactions with AI?
We discussed