Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
Adam Saad, the CEO of Tech Stack Advising, specializes in helping organizations buy software the right way and has extensive experience in the software industry.
Adam is the CEO and founder of Tech Stack Advising. He is a call center expert with over 10 years of experience in the software industry.
Today, Adam has joined us to talk about How does software technology help you create the perfect contact center setup?
We discussed