Episode 37: How is AI driving quality management transformation in contact centers?
Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
Adam Saad is the CEO and founder of Tech Stack Advising. He is a call center expert with over 10 years of experience in the software industry. While working in the software industry, Adam saw the unnecessary friction in the evaluation and procurement process and decided to help organizations BUY software the right way.
Adam is the CEO and founder of Tech Stack Advising. He is a call center expert with over 10 years of experience in the software industry.
Today, Adam has joined us to talk about How does software technology help you create the perfect contact center setup?
We discussed
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.