Episode 32: How does software technology help you create the perfect contact center setup?

Adam Saad is the CEO and founder of Tech Stack Advising. He is a call center expert with over 10 years of experience in the software industry. While working in the software industry, Adam saw the unnecessary friction in the evaluation and procurement process and decided to help organizations BUY software the right way.

Ashish Santhalia

Host, Sales Gambit | Founder @ Convin

Adam is the CEO and founder of Tech Stack Advising. He is a call center expert with over 10 years of experience in the software industry.

Today, Adam has joined us to talk about How does software technology help you create the perfect contact center setup?

We discussed

How did his career start off? And how did he get into the software industry?
He has been in the sales industry for a couple of years now, from being a sales executive to being a strategic account manager. How did the transition happen to start something of his own? Was it always a plan?
What does he think people are doing wrong when it comes to selecting the softwares for their use case?
What should an ideal tech stack look like for a contact center company?
what does he think are the top three problems he sees in the contact center setups?
How can these be tackled effectively?
Reading recommendations for the audience?

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Episode 37: How is AI driving quality management transformation in contact centers?

Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.

Listen to the Podcast

Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.

Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator

Listen to the Podcast

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