Convin is an AI-powered automated quality assurance software that beats Playvox in generative AI features, automated coaching, and customer sentiment analysis. Customer-facing teams see massive changes in call center compliance, customer experience and agent performance with Convin.
100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer intelligence with;
When assessing the two software solutions on G2, we found Convin is easier to set up and administer than Playvox. Users also preferred doing business with Convin overall.
Long implementation timelines and haggling with multiple people result in delayed ROI. Therefore, we designed a less than 4-week setup for you. Unlike Observe.ai, Convin is easier to set up. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.
“We thought it would take a month of time to onboard my entire team and make them familiar with this type of technical platform. I appreciate how Convin’s self-serve functionality makes it smooth and easy”
Head of Growth - Omnify
Convin’s quality assurance platform can be set up easily and is navigable effortlessly. Agents, auditors & managers can use the self-explanatory platform without any complications.
Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense contact center reporting–which is a cut above Observe AI.
“Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool”
Quality Assurance Quality Control Manager
Convin is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; our strategically customized plans for each contact center make the conversation intelligence software a perfect fit for every contact center’s tech stack.
Provide your agents with a real-time helping hand. Agents receive pointers to stick to the script and effortlessly navigate all kinds of customer queries. Ensure that your agents aren’t left alone to handle the most complex customer queries.
Take the next step with Convin’s innovative generative AI tools. Receive insights into conversion possibility and customer satisfaction with an easy-to-understand call score. Convin helps you stay ahead of the competition with the latest tools to provide excellent customer service.
See how Auto QA software transformed our customers
Convin best suits frontline teams–sales, support, and collections. Teams that wish to deliver exceptional CX and drive winning conversations without compromising compliance.
Besides Convin, the major competitors of Playvox are Observe AI, Callminer, Cresta, Balto, and Genesys.
Playvox is a good company and scaling at a high pace. Playvox is majorly known for their quality assurance module which is on par with Convin.