Convin Vs. Playvox

Quality Assurance Alternative With the Latest Generative AI Features

Convin is an AI-powered automated quality assurance software that beats Playvox in generative AI features, automated coaching, and customer sentiment analysis. Customer-facing teams see massive changes in call center compliance, customer experience and agent performance with Convin.

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Why are customers choosing Convin over Playvox?

PLAYVOX

Meets Requirements
9.5
Ease of Use
9.5
Ease of Setup
9.2
Ease of Admin
9.1
Quality of Support
9.6
Has the product been a good partner in doing business?
9.4
Product Direction (% Positive)
9.0

CONVIN

Meets Requirements
9.1
Ease of Use
9.2
Ease of Setup
9.4
Ease of Admin
9.4
Quality of Support
9.4
Has the product been a good partner in doing business?
9.6
Product Direction (% Positive)
9.5

CONVIN

Meets Requirements
9.1
Ease of Use
9.2
Ease of Setup
9.4
Ease of Admin
9.4
Quality of Support
9.4
Has the product been a good partner in doing business?
9.6
Product Direction (% Positive)
9.5

PLAYVOX

9.5
9.5
9.2
9.1
9.6
9.4
9.0

What sets Convin apart from Playvox?

100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer intelligence with;

Easy to Set Up and Manage
Automated & Personalized Agent Training
Advanced Conversation Analytics
Custom Reporting Scorecards
Application of Generative AI
Advanced and accurate Real-time Guidance

Convin vs. Playvox:
Feature Comparison

When assessing the two software solutions on G2, we found Convin is easier to set up and administer than Playvox. Users also preferred doing business with Convin overall.

Cresta
Convin.ai
PLAYVOX
Convin
Generative AI
Entity based Analysis | Answers questions that can be tracked to a specific customer or agent
Summarize Customer Conversations
Lead Score | Understand the possibility of each lead converting with account-based lead scores.
CSAT Score | Understand how satisfied customers are with a CSAT score.
Collection Score | Understand the possibility of each customer paying on time with a collection score.
Real-Time Agent Assistance
Call Flow
Real-Time Transcripts
Knowledge Base | Search through company documents to help customers during call.
Suggestions | Pointers to help agents stick to the script and avoid compliance violations.
Manual QA
Automated work-queues (AWQ)
QA leaderboards
Automated QA
100% conversation audit
Scorecard builder
Side-by-side evaluation
Real-time feedback & mentions
Extensive reports pinpointing areas for improvement
Operational reporting & insights
Case (CX) evaluations & reporting
Calibration Dashboard
Conversation search
Customer Intelligence
Conversation Reasons | Common problems raised by customers.
Conversation objections | Common objections raised by customers.
Sentiment Analysis | Overall sentiment of a customer in a call.
Emotion analysis | Emotions of customers at different segments of the conversation.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Geography Analysis | Identify winning and losing geographies for the business.
Topic Analysis | Commonly discussed topics by customers.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Trend Analysis | Discover the unknown trend in customer calls.
Agent Coaching
Automated Coaching
One-to-ones and actionable performance insights
Gamified Dashboards
eLearning (LMS)
Motivation(Agent Leaderboard)
Integrations
Custom Integration(Zero cost)
Call Recording
Contact Center as a service
Customer surveys
Ticketing and Helpdesks
Calendar
Video Conferencing Platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
Mobile Apps
iOS & Android Application
Analytics Dashboard for Managers
Coaching Sessions & Assessments for Agents
Integrated user management
Single sign-on (SSO)
White-labelling & branding
Redaction on sensitive personal data

Experience Convin for FREE!

Why Convin is a better alternative to Playvox?

Go live in less than 4 weeks.

Long implementation timelines and haggling with multiple people result in delayed ROI. Therefore, we designed a less than 4-week setup for you. Unlike Observe.ai, Convin is easier to set up. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.

“We thought it would take a month of time to onboard my entire team and make them familiar with this type of technical platform. I appreciate how Convin’s self-serve functionality makes it smooth and easy”

NIKHIL MOORJANANI

Head of Growth - Omnify

Easy-to-use platform

Convin’s quality assurance platform can be set up easily and is navigable effortlessly. Agents, auditors & managers can use the self-explanatory platform without any complications.

FREE proof of concept

Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense contact center reporting–which is a cut above Observe AI.

“Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool”

Kalyan S.

Quality Assurance Quality Control Manager

Efficient solutions at a reasonable price

Convin is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; our strategically customized plans for each contact center make the conversation intelligence software a perfect fit for every contact center’s tech stack.

Real-time agent assistance

Provide your agents with a real-time helping hand. Agents receive pointers to stick to the script and effortlessly navigate all kinds of customer queries. Ensure that your agents aren’t left alone to handle the most complex customer queries.

Advanced Generative AI Features

Take the next step with Convin’s innovative generative AI tools. Receive insights into conversion possibility and customer satisfaction with an easy-to-understand call score. Convin helps you stay ahead of the competition with the latest tools to provide excellent customer service.

Our customers love us

See how our clients transformed their customer conversations

One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL

FAQs

Who are the competitors of Playvox?

Besides Convin, the major competitors of Playvox are Observe AI, Callminer, Cresta, Balto, and Genesys.

Is Playvox a good company?

Playvox is a good company and scaling at a high pace. Playvox is majorly known for their quality assurance module which is on par with Convin.

When You Should Choose Convin Over Playvox?

Convin best suits frontline teams–sales, support, and collections. Teams that wish to deliver exceptional CX and drive winning conversations without compromising compliance.