Convin Vs. Playvox

Quality Assurance Alternative With the Latest Generative AI Features

Convin is an AI-powered automated quality assurance software that beats Playvox in generative AI features, automated coaching, and customer sentiment analysis. Customer-facing teams see massive changes in call center compliance, customer experience and agent performance with Convin.

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Why are customers choosing Convin over Playvox?

PLAYVOX

Meets Requirements
9.5
Ease of Use
9.5
Ease of Setup
9.2
Ease of Admin
9.1
Quality of Support
9.6
Has the product been a good partner in doing business?
9.4
Product Direction (% Positive)
9.0

CONVIN

Meets Requirements
9.1
Ease of Use
9.2
Ease of Setup
9.4
Ease of Admin
9.4
Quality of Support
9.4
Has the product been a good partner in doing business?
9.6
Product Direction (% Positive)
9.5

CONVIN

Meets Requirements
9.1
Ease of Use
9.2
Ease of Setup
9.4
Ease of Admin
9.4
Quality of Support
9.4
Has the product been a good partner in doing business?
9.6
Product Direction (% Positive)
9.5

PLAYVOX

9.5
9.5
9.2
9.1
9.6
9.4
9.0

What sets Convin apart from Playvox?

100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer intelligence with;

Easy to Set Up and Manage
Automated & Personalized Agent Training
Advanced Conversation Analytics
Custom Reporting Scorecards
Application of Generative AI
Advanced and accurate Real-time Guidance

Convin vs. Playvox:
Feature Comparison

When assessing the two software solutions on G2, we found Convin is easier to set up and administer than Playvox. Users also preferred doing business with Convin overall.

Cresta
Convin.ai
PLAYVOX
Convin
Generative AI
Entity based Analysis | Answers questions that can be tracked to a specific customer or agent
Summarize Customer Conversations
Lead Score | Understand the possibility of each lead converting with account-based lead scores.
CSAT Score | Understand how satisfied customers are with a CSAT score.
Collection Score | Understand the possibility of each customer paying on time with a collection score.
Real-Time Agent Assistance
Call Flow
Real-Time Transcripts
Knowledge Base | Search through company documents to help customers during call.
Suggestions | Pointers to help agents stick to the script and avoid compliance violations.
Manual QA
Automated work-queues (AWQ)
QA leaderboards
Automated QA
100% conversation audit
Scorecard builder
Side-by-side evaluation
Real-time feedback & mentions
Extensive reports pinpointing areas for improvement
Operational reporting & insights
Case (CX) evaluations & reporting
Calibration Dashboard
Conversation search
Customer Intelligence
Conversation Reasons | Common problems raised by customers.
Conversation objections | Common objections raised by customers.
Sentiment Analysis | Overall sentiment of a customer in a call.
Emotion analysis | Emotions of customers at different segments of the conversation.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Geography Analysis | Identify winning and losing geographies for the business.
Topic Analysis | Commonly discussed topics by customers.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Trend Analysis | Discover the unknown trend in customer calls.
Agent Coaching
Automated Coaching
One-to-ones and actionable performance insights
Gamified Dashboards
eLearning (LMS)
Motivation(Agent Leaderboard)
Integrations
Custom Integration(Zero cost)
Call Recording
Contact Center as a service
Customer surveys
Ticketing and Helpdesks
Calendar
Video Conferencing Platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
Mobile Apps
iOS & Android Application
Analytics Dashboard for Managers
Coaching Sessions & Assessments for Agents
Integrated user management
Single sign-on (SSO)
White-labelling & branding
Redaction on sensitive personal data

Experience Convin for FREE!

Why Convin is a better alternative to Playvox?

Go live in less than 4 weeks.

Long implementation timelines and haggling with multiple people result in delayed ROI. Therefore, we designed a less than 4-week setup for you. Unlike Observe.ai, Convin is easier to set up. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.

“We thought it would take a month of time to onboard my entire team and make them familiar with this type of technical platform. I appreciate how Convin’s self-serve functionality makes it smooth and easy”

NIKHIL MOORJANANI

Head of Growth - Omnify

Easy-to-use platform

Convin’s quality assurance platform can be set up easily and is navigable effortlessly. Agents, auditors & managers can use the self-explanatory platform without any complications.

FREE proof of concept

Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense contact center reporting–which is a cut above Observe AI.

“Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool”

Kalyan S.

Quality Assurance Quality Control Manager

Efficient solutions at a reasonable price

Convin is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; our strategically customized plans for each contact center make the conversation intelligence software a perfect fit for every contact center’s tech stack.

Real-time agent assistance

Provide your agents with a real-time helping hand. Agents receive pointers to stick to the script and effortlessly navigate all kinds of customer queries. Ensure that your agents aren’t left alone to handle the most complex customer queries.

Advanced Generative AI Features

Take the next step with Convin’s innovative generative AI tools. Receive insights into conversion possibility and customer satisfaction with an easy-to-understand call score. Convin helps you stay ahead of the competition with the latest tools to provide excellent customer service.

Hear what customers have to say!

See how Auto QA software transformed our customers

A sales managers’ Swiss army knife for coaching and call tracking

Having a library of key topics and next steps mentioned by each rep on each call helps streamline coaching moments and 1-1s, this keeps me from bouncing back and forth to programs and gives me more time to coach and help my team perform. Convin has been highly instrumental in our sales team's success and coaching workflows.
Aaron Drummond
Account Executive - Place Technology

318% increase in the average sales pipeline

We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%
ALEX SIEGLER
Head of Strategic Alliances & Sales Operations at Place

Taking Conversation Intelligence at Next Level

Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected.
Sandip Kumar
Quality Engineer - BeatO

Team that delivers a Great and Simple Experience

Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy.
Shanti Oppenheimer
Sales Director - Care Connection

Perfect Tool for Call Quality Automation

Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports.
Satyam Chauhan
Quality Manager - BeatO

A sales managers’ Swiss army knife for coaching and call tracking

Automatically evaluates 100% of calls without bias or inconsistency. Works on customized Q/A templates as well. My quality team was able to audit only 3% calls and that too on google forms. Now, we audit 100% calls automatically and manually go through the calls where AI detects the violation/red alert. It maximizes the impact of my QA team and helps us ensure coverage on all the conversations.
Aaron Drummond
Account Executive - Place Technology

318% increase in the average sales pipeline

We started using Convin 5-6 months back and have seen some major improvements on productivity and metrics. Notably, 318% increase in the average sales pipeline since January 2021, Individual Account Executive pipeline has increased by 167%, and Avg. deal size has increased to 74%.
ALEX SIEGLER
Head of Strategic Alliances & Sales Operations at Place

Taking Conversation Intelligence to the Next Level

Convin.ai is solving the main problem that every company faces globally- Call scoring automation. It ensures and delivers 100% Call auditing on a daily basis that helps businesses like ours drive crucial business insights. One feature I like the most is the unique alerting mechanism that throws an alert to management if something unusual/a violation is detected.
Sandip Kumar
Quality Engineer - BeatO

Team that delivers a Great and Simple Experience

Convin's call evaluation is a concise and easy-to-use interface in comparison to competition. Ability to track terms used in calls and their frequency drives AI-based recommendations on which words to follow, which is unique compared to competitors. Using Convin, we can gain market insights that benefit our GTM strategy.
Shanti Oppenheimer
Sales Director - Care Connection

Perfect Tool for Call Quality Automation

Perfect tool for call quality automation that helps in time management and saves almost 50% time of Quality analysts. It has automated report scheduling options where an auditor gets reports by mail daily; this frequency can also be customized. No need to work more on Excel; Convin gives you automated reports.
Satyam Chauhan
Quality Manager - BeatO

When You Should Choose Convin Over Playvox?

Convin best suits frontline teams–sales, support, and collections. Teams that wish to deliver exceptional CX and drive winning conversations without compromising compliance.

FAQs

Who are the competitors of Playvox?

Besides Convin, the major competitors of Playvox are Observe AI, Callminer, Cresta, Balto, and Genesys.

Is Playvox a good company?

Playvox is a good company and scaling at a high pace. Playvox is majorly known for their quality assurance module which is on par with Convin.

INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776