The global knowledge process outsourcing market size is valued to reach USD 124.29 billion by 2025. Increasing cost-cutting is anticipated to boost the growth of the knowledge process outsourcing (KPO) industry.
Organizations rely on Knowledge Process Outsourcing (KPO) services when they need expertise in a particular niche. This is a more cost-efficient approach than hiring in-house talent.
In essence, both BPO (Business Process Outsourcing) & KPO services are similar. BPO involves the outsourcing of all kinds of services, while KPOs are involved only when in-depth knowledge and expertise in specific domains are needed.
In such a sense, KPO services can be said to be a subcategory of BPO.
There are many different kinds of Knowledge Process Outsourcing. Here are a few examples:
That’s all from Conviner. See ya next time!
When your client's security and privacy are guaranteed, enable agents to positively impact customer interactions and make customers stick around longer.Sign Up for FREE
Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.