The global knowledge process outsourcing market size is valued to reach USD 124.29 billion by 2025. Increasing cost-cutting is anticipated to boost the growth of the knowledge process outsourcing (KPO) industry.
Organizations rely on Knowledge Process Outsourcing (KPO) services when they need expertise in a particular niche. This is a more cost-efficient approach than hiring in-house talent.
In essence, both BPO (Business Process Outsourcing) & KPO services are similar. BPO involves the outsourcing of all kinds of services, while KPOs are involved only when in-depth knowledge and expertise in specific domains are needed.
In such a sense, KPO services can be said to be a subcategory of BPO.
There are many different kinds of Knowledge Process Outsourcing. Here are a few examples:
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analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.