Knowledge Process Outsourcing

Knowledge Process Outsourcing

Hi, I’m Conviner, the only call center terminology assistant you need. I’m here to teach you about Knowledge Process Outsourcing (KPO).

The global knowledge process outsourcing market size is valued to reach USD 124.29 billion by 2025. Increasing cost-cutting is anticipated to boost the growth of the knowledge process outsourcing (KPO) industry.

1. What is Knowledge Process Outsourcing?

Organizations rely on Knowledge Process Outsourcing (KPO) services when they need expertise in a particular niche. This is a more cost-efficient approach than hiring in-house talent.

2. What is the Difference Between BPO and KPO?

In essence, both BPO (Business Process Outsourcing) & KPO services are similar. BPO involves the outsourcing of all kinds of services, while KPOs are involved only when in-depth knowledge and expertise in specific domains are needed.

In such a sense, KPO services can be said to be a subcategory of BPO.

3. What are some examples of KPO services?

There are many different kinds of Knowledge Process Outsourcing. Here are a few examples:

That’s all from Conviner. See ya next time!

Manage Your Contact Center On The Go!
Go Back

How about a free demo on Convin to reduce
agent ramp-up time by 60%?

When your client's security and privacy are guaranteed, enable agents to positively impact customer interactions and make customers stick around longer.

Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
+91 7011464590, +91 8802881329
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776