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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

Sentiment Analysis: An Informed Understanding of Emotions

Madhuri Gourav
December 23, 2023
Blog
Sentiment Analysis: An Informed Understanding of Emotions
Contact Center

Everything You Need to Know About Customer Service Skills

Rimlee Patgiri
December 22, 2023
Blog
Everything You Need to Know About Customer Service Skills
Contact Center

Cracking the Code of B2B Sales: Challenges, Strategies, and Success

Abhishek Punyani
December 22, 2023
Blog
Cracking the Code of B2B Sales: Challenges, Strategies, and Success
Contact Center

Demystifying Call Center Call Routing Software: How It Works and Why It Matters?

Abhishek Punyani
December 22, 2023
Blog
Demystifying Call Center Call Routing Software: How It Works and Why It Matters?
Contact Center

Call Center Call Calibration: A Guide to Elevating Quality Assurance

Abhishek Punyani
December 21, 2023
Blog
Call Center Call Calibration: A Guide to Elevating Quality Assurance
Contact Center

Mastering the Art of Upselling and Cross-Selling in 2024

Abhishek Punyani
December 21, 2023
Blog
Mastering the Art of Upselling and Cross-Selling in 2024
Contact Center

Real-Life Customer Service Examples to Inspire Your Team

Akhil Vasudev
December 20, 2023
Blog
Real-Life Customer Service Examples to Inspire Your Team
Contact Center

What Does B2B Sales Mean? A Comprehensive Guide to Business-to-Business Sales

Madhuri Gourav
December 20, 2023
Blog
What Does B2B Sales Mean? A Comprehensive Guide to Business-to-Business Sales
Contact Center

Interpret Customer Loyalty with NPS Score Ranges

Madhuri Gourav
December 20, 2023
Blog
Interpret Customer Loyalty with NPS Score Ranges
Contact Center

Mastering the Art of Customer Service in Fintech and Insurtech Industries

Abhishek Punyani
December 20, 2023
Blog
Mastering the Art of Customer Service in Fintech and Insurtech Industries
Contact Center

Understanding First Response Time: The Key to Exceptional Customer Service in 2024

Abhishek Punyani
December 20, 2023
Blog
Understanding First Response Time: The Key to Exceptional Customer Service in 2024
Contact Center

Efficient and Robust Call Recording Systems for Business

Madhuri Gourav
December 18, 2023
Blog
Efficient and Robust Call Recording Systems for Business
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