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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

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Contact Center

Predicting and Analyzing Employee Attrition for Better Workforce Management

Madhuri Gourav
June 6, 2024
Blog
Predicting and Analyzing Employee Attrition for Better Workforce Management
Contact Center

Why Real-Time AI is a Game-Changer for Contact Centers

Rohan Raj Shrivastav
June 6, 2024
Blog
Why Real-Time AI is a Game-Changer for Contact Centers
Contact Center

AI-Enhanced Customer Service: Bridging Technology and Human Interaction

Rohan Raj Shrivastav
June 5, 2024
Blog
AI-Enhanced Customer Service: Bridging Technology and Human Interaction
Contact Center

Top Strategies to Reduce BPO Churn and Boost Retention

Rohan Raj Shrivastav
June 5, 2024
Blog
Top Strategies to Reduce BPO Churn and Boost Retention
Contact Center

Overcoming Credit and Collection Hurdles with Convin's Advanced Solutions

Madhuri Gourav
June 5, 2024
Blog
Overcoming Credit and Collection Hurdles with Convin's Advanced Solutions
Contact Center

Top 7 AI-Powered Customer Service Examples You Should Know

Madhuri Gourav
June 5, 2024
Blog
Top 7 AI-Powered Customer Service Examples You Should Know
Contact Center

The Future of Customer Support: Exploring the CCaaS Model

Rohan Raj Shrivastav
June 5, 2024
Blog
The Future of Customer Support: Exploring the CCaaS Model
Real-Time Suite

10 Core Benefits of Implementing a Contact Center Virtual Agent

Rohan Raj Shrivastav
June 3, 2024
Blog
10 Core Benefits of Implementing a Contact Center Virtual Agent
Contact Center

Top Call Center Coaching Feedback Examples for Maximum Impact

Rohan Raj Shrivastav
June 3, 2024
Blog
Top Call Center Coaching Feedback Examples for Maximum Impact
Contact Center

Lower Agent Turnover Cost with These 10 Effective Strategies

Madhuri Gourav
May 31, 2024
Blog
Lower Agent Turnover Cost with These 10 Effective Strategies
Contact Center

Uncovering the Hidden Costs of Agent Disengagement and Turnover

Rohan Raj Shrivastav
May 31, 2024
Blog
Uncovering the Hidden Costs of Agent Disengagement and Turnover
Contact Center

Conquering Efficiency and Effectiveness in Healthcare with Generative AI

Rimlee Patgiri
May 31, 2024
Blog
Conquering Efficiency and Effectiveness in Healthcare with Generative AI
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