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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

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Contact Center

The Future of Customer Support: Exploring the CCaaS Model

Rohan Raj Shrivastav
June 5, 2024
Blog
The Future of Customer Support: Exploring the CCaaS Model
Real-Time Suite

10 Core Benefits of Implementing a Contact Center Virtual Agent

Rohan Raj Shrivastav
June 3, 2024
Blog
10 Core Benefits of Implementing a Contact Center Virtual Agent
Contact Center

Top Call Center Coaching Feedback Examples for Maximum Impact

Rohan Raj Shrivastav
June 3, 2024
Blog
Top Call Center Coaching Feedback Examples for Maximum Impact
Contact Center

Lower Agent Turnover Cost with These 10 Effective Strategies

Madhuri Gourav
May 31, 2024
Blog
Lower Agent Turnover Cost with These 10 Effective Strategies
Contact Center

Uncovering the Hidden Costs of Agent Disengagement and Turnover

Rohan Raj Shrivastav
May 31, 2024
Blog
Uncovering the Hidden Costs of Agent Disengagement and Turnover
Contact Center

Conquering Efficiency and Effectiveness in Healthcare with Generative AI

Rimlee Patgiri
May 31, 2024
Blog
Conquering Efficiency and Effectiveness in Healthcare with Generative AI
Contact Center

Boost Call Center Productivity: The Power of Authentic Recognition

Rohan Raj Shrivastav
May 30, 2024
Blog
Boost Call Center Productivity: The Power of Authentic Recognition
Contact Center

Top Call Center Metrics Optimization to Boost Performance and ROI

Rohan Raj Shrivastav
May 30, 2024
Blog
Top Call Center Metrics Optimization to Boost Performance and ROI
Contact Center

10 Practical Examples of Generative AI Transforming Banking Contact Centers

Shivam Dubey
May 29, 2024
Blog
10 Practical Examples of Generative AI Transforming Banking Contact Centers
Contact Center

2024 E-commerce Customer Service Excellence: An Essential Guide

Rohan Raj Shrivastav
May 29, 2024
Blog
2024 E-commerce Customer Service Excellence: An Essential Guide
Contact Center

Winning Strategies for Successful Contact Center Leadership

Madhuri Gourav
May 29, 2024
Blog
Winning Strategies for Successful Contact Center Leadership
Contact Center

Leading 10 Contact Center Automation Trends to Watch in 2024

Madhuri Gourav
May 28, 2024
Blog
Leading 10 Contact Center Automation Trends to Watch in 2024
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