$6.5M
Raised in Series A

Convin secures yet another round of funding to transform
customer interactions with cutting-edge AI!🚀

Convin secures yet another round of funding to transform customer interactions with cutting-edge AI!🚀

AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Conversation Intelligence

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

Harnessing Machine Learning (ML) in Customer Service

Abhishek Punyani
March 7, 2024
Blog
Harnessing Machine Learning (ML) in Customer Service
Contact Center

Secret Behind Sudden Drop in Escalation Calls in e-Retail Call Center

Rimlee Patgiri
March 6, 2024
Blog
Secret Behind Sudden Drop in Escalation Calls in e-Retail Call Center
Contact Center

Next-Gen Customer Service with Generative AI for Superior Support

Madhuri Gourav
March 6, 2024
Blog
Next-Gen Customer Service with Generative AI for Superior Support
Contact Center

Create Winning Customer Experience Strategy with Generative AI

Madhuri Gourav
March 6, 2024
Blog
Create Winning Customer Experience Strategy with Generative AI
Contact Center

Unveiling the Key Differences between LLM and Generative AI

Abhishek Punyani
March 5, 2024
Blog
Unveiling the Key Differences between LLM and Generative AI
Contact Center

How ChatGPT Revolutionizes Customer Service in 2024: (Tips, Insights & Real-Life Examples)

Abhishek Punyani
March 5, 2024
Blog
How ChatGPT Revolutionizes Customer Service in 2024: (Tips, Insights & Real-Life Examples)
Contact Center

Support Templates for Authentic Customer Engagement and Relationships

Madhuri Gourav
March 4, 2024
Blog
Support Templates for Authentic Customer Engagement and Relationships
Contact Center

What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?

Madhuri Gourav
March 4, 2024
Blog
What Effects Do Chatbots and Virtual Assistants Have On the Banking Sector?
Contact Center

Advanced Analytics and Machine Learning in Call Centers

Abhishek Punyani
March 1, 2024
Blog
Advanced Analytics and Machine Learning in Call Centers
Contact Center

Call Center vs. BPO Call Center Companies Explained

Abhishek Punyani
March 1, 2024
Blog
Call Center vs. BPO Call Center Companies Explained
Contact Center

Protecting Data with Generative AI Security in Contact Centers

Madhuri Gourav
March 1, 2024
Blog
Protecting Data with Generative AI Security in Contact Centers
Contact Center

Power of Data Mining for Business Intelligence–Learn from a Travel Giant

Rimlee Patgiri
February 29, 2024
Blog
Power of Data Mining for Business Intelligence–Learn from a Travel Giant
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Convin improves customer conversations for contact centers.

You’ll never know unless you try.