Agent Assist

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Call Monitoring Software

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The Ability of Agent Assist Contact Center In Shaping the Future of Proactive QA

Embrace the shift from reactive to proactive QA with the AI Agent Assist contact center and enhance agent roles while ensuring customer satisfaction.

February 29, 2024

Building Brand Reputation in BFSI: How Convin's Agent Assist Delivers Results?

Discover how Convin's Agent Assist can greatly improve your brand reputation in the BFSI industry with strategic brand management and real-time agent support.

February 29, 2024

Training for Real-Time Agent Assist: Essential for Agents and Supervisors

Discover why training is crucial for both agents and supervisors in mastering Real-Time Agent Assist to enhance performance and efficiency.

Abhishek Punyani

10 Key Benefits of AI Agent Assist Technology to Simplify Agent Workflows

Find out the 10 key benefits of integrating AI agent Assist into your call center operations to boost agent productivity and satisfaction.

February 29, 2024

Understanding Live Agent Support and how Supervisor Assist can Assist Agents

Explore the benefits of merging live agent support with Supervisor Assist tools to streamline operations and enhance customer interaction in call centers.

February 29, 2024

Enhancing Call Center Productivity with Live Agent Support

Discover how live agent support can boost call center productivity and visibility, enhancing customer satisfaction and efficiency.

Abhishek Punyani

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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