The average talk time was 4 minutes across call centers in 2022.
The average time an agent spends on a customer call is their talk time. It is used as a key performance metric in call centers.
Talk time is a key metric in call centers. Here are some reasons why:
Every agent has their own skills and weaknesses. Using a personalized coaching system that assigns agents customer interactions to learn from helps them to become an all-round agent who can resolve customer queries fast.
These AI-driven coaching techniques help each agent to improve faster.
That’s all from Conviner. See ya next time!
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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.