Remote Call Center

Remote Call Center

Hi, myself Conviner - your call center terminology assistant, REMOTELY at your service today. 

98% of remote workers said they would like to work remotely at least some of the time for the rest of their careers.

1. What Is A Remote Call Center?

A remote call center is a customer service operation where agents work from home or other remote locations instead of being physically present in a call center facility. 

Essentially, a remote call center allows businesses to provide customer support and handle incoming calls, emails, or chats from customers without renting a dedicated facility. Instead, agents can work from the comfort of their homes or any other location, using their equipment and internet connection. This can save costs and offer more flexibility for the business and the agents.

2. How Does Remote Login Call Center Work?

In a remote login call center, agents work from home or other remote locations and use their computers and internet connections to log in to the company's call center software. The following points explain how a typical remote call center works:

  1. The agent logs into the company's call center software using a secure login.
  1. Once logged in, the agent can view their queue of incoming calls or other customer service inquiries.
  1. The call center software routes incoming calls to the agent's computer using a VoIP (Voice over Internet Protocol) system.
  1. The agent can answer the call and interact with the customer using a headset, microphone, and computer screen.
  1. During the call, the agent can access the customer's account information, history, and other relevant data through the call center software.
  1. Once the call is completed, the agent logs the call details into the call center software and moves on to the next call.

The process of working in a remote login call center is similar to that of a traditional call center, with the main difference being that the agents work remotely rather than in a centralized facility. This model can give businesses greater flexibility and cost savings while offering agents more freedom and work-life balance.

Let’s catch up again as I bring you new and updated call center terminologies. 

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