56% of UK adults have received an unsolicited call about making a compensation claim, with many of these calls being linked to missold financial products.
Mis-selling in call centers refers to agents using deceptive or unethical tactics to sell products or services to customers. This may involve providing inaccurate or incomplete information, using high-pressure sales tactics, or manipulating customers into purchasing that is not in their best interest.
Mis-selling can lead to customer dissatisfaction, distrust, complaints, and legal and regulatory issues for the company. To avoid mis-selling, call centers should provide agents with comprehensive training and guidelines on ethical sales practices, ensure transparency and accuracy in all customer interactions, and monitor and address any instances of mis-selling promptly and effectively.
Some examples of mis-selling in call centers may include:
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When your client's security and privacy are guaranteed, enable agents to positively impact customer
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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.