Hosted contact center
Hi, is this your first time around? I’m Conviner, your call center terminology assistant, ready to serve you.
1. What is a hosted contact center?
A hosted contact center is a cost-effective cloud-based solution in which the service provider hosts the contact center software on a remote server in the cloud.
2. What is the difference between Hosted Contact Centers and In-premise Contact Centers?
The company manages everything from agents to call records in on-premise contact centers.
In Hosted contact centers, the service providers handle all the technical aspects, while the organization only needs to worry about the agents.
3. What are the benefits of using a hosted contact center?
Hosted contact centers make things simple for any organization.
- Reduced Monetary Constraints
- Seamless Deployment
- Hassle-free Maintenance
- Easily Scalable
That’s all for now. See you soon!
