As of 2020, 36% of call centers were using various cloud solutions like hosted contact centers.
A hosted contact center is a cost-effective cloud-based solution. A service provider hosts the contact center software on a remote server in the cloud.
In on-premise contact centers, everything ranging from agents to call records is managed by the brand itself.
On the other hand when it comes to hosted contact centers, things get a bit different. Hosted contact center providers handle all the technical aspects while the brand only needs to worry about the personnel aka agents running it.
Hosted contact centers make things simple for any organization that avails their service. Here are a few of them:
That’s all for now. See you soon!
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