Hosted contact center
Hi, is this your first time around? I’m Conviner, your call center terminology assistant, ready to serve you.
As of 2020, 36% of call centers were using various cloud solutions like hosted contact centers.
1. What is a hosted contact center?
A hosted contact center is a cost-effective cloud-based solution. A service provider hosts the contact center software on a remote server in the cloud.
2. What is the difference between hosted and in-premise contact centers?
In on-premise contact centers, everything ranging from agents to call records is managed by the brand itself.
On the other hand when it comes to hosted contact centers, things get a bit different. Hosted contact center providers handle all the technical aspects while the brand only needs to worry about the personnel aka agents running it.
3. What are the benefits of using a hosted contact center?
Hosted contact centers make things simple for any organization that avails their service. Here are a few of them:
- Reduced Monetary Constraints: Since all this technology is hosted on the cloud, there are no hardware costs.
- Seamless Deployment: The cloud-based nature of hosted contact centers allow it to be easily deployed without any delay.
- Hassle-free Maintenance: Everything is managed by a dedicated team maintaining the software on a remote server. This allows updates to happen without hindering operations and reduces the need for native teams to manage the software.
- Easily Scalable: Scaling up or down with a hosted contact center is incredibly easy. Since no hardware modification is needed, only a slight change in programming and subscription plans is enough.
That’s all for now. See you soon!
