Conversation Intelligence Software
Hi, I’m Conviner - your call center terminology assistant. Conversation intelligence is the new generation of contact centers. Let’s see what it is.
Conversation intelligence makes it possible to audit 100% of calls. It is known as automated call quality assurance.
1. What Is Conversation Intelligence Software?
Conversation intelligence software is a type of technology that uses artificial intelligence and machine learning to analyze and extract insights from audio or text conversations between customers and agents, to improve sales, customer experience, and agent performance in contact centers.
This was short, but conversation intelligence is helping businesses make much more remarkable progress.
