Conversation intelligence makes it possible to audit 100% of calls. It is known as automated call quality assurance.
Conversation intelligence software is a type of technology that uses artificial intelligence and machine learning to analyze and extract insights from audio or text conversations between customers and agents, to improve sales, customer experience, and agent performance in contact centers.
This was short, but conversation intelligence is helping businesses make much more remarkable progress.
When your client's security and privacy are guaranteed, enable agents to positively impact customer interactions and make customers stick around longer.
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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
