Call evaluation softwares provides advanced analytics and insights into customer sentiment and feedback.
Call evaluation software in call centers is a tool used to assess the performance of call center agents by analyzing recorded calls based on predetermined evaluation criteria. It helps identify improvement areas for agents, provides call center coaching, and enhances the overall quality of customer service.
The quality evaluation software uses advanced analytics to evaluate metrics such as agent tone, adherence to scripts, resolution time, customer satisfaction, and more. This helps managers and team leaders track agent performance and ensure that they provide high-quality customer service that meets the standards set by the organization.
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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.
Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.