The longest customer service ever recorded by Steven Weinstein - a Zappos employee. This call lasted for 10 hours 43 minutes.
Call center automation is the process of replacing repetitive tasks that take longer to complete in call centers. Using call center automation, call centers can improve agent performance and boost call center efficiency.
An AI-backed omnichannel contact center uses conversational intelligence to record, transcribe, and analyze agent-customer conversations.
This conversation intelligence software provides automated call center QA, automated coaching, a robust learning management system, and customer intelligence, which fulfills your contact center automation criterion.
You can also track your call center performance quantitatively using the AI-Score.
Hope this helped. Let’s meet again sometime while I keep updating you on all the call center terminologies ever.
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