Compliance violations come uninvited.  But you can stay prepared. Download Convin Mobile App and never miss an update 🥳

Compliance violations come uninvited.  But you can stay prepared.  Download Convin Mobile App now !🥳

Call center automation

Call center automation

Hello, I’m Conviner - Your call center terminology assistant. Let me see how I can help you today. 

The longest customer service ever recorded by Steven Weinstein - a Zappos employee. This call lasted for 10 hours 43 minutes. 

What Is Call Center Automation?

Call center automation is the process of replacing repetitive tasks that take longer to complete in call centers. Using call center automation, call centers can improve agent performance and boost call center efficiency. 

How To Automate Call Centers?

An AI-backed omnichannel contact center uses conversational intelligence to record, transcribe, and analyze agent-customer conversations. 

This conversation intelligence software provides automated call center QA, automated coaching, a robust learning management system, and customer intelligence, which fulfills your contact center automation criterion. 

You can also track your call center performance quantitatively using the AI-Score.

Some Proven Outcomes With Convin’s Call Center Automation

Hope this helped. Let’s meet again sometime while I keep updating you on all the call center terminologies ever. 

Book a free demo with us and let our experts answer your questions.

Go Back

How about a free demo on Convin to reduce
agent ramp-up time by 60%?

When your client's security and privacy are guaranteed, enable agents to positively impact customer
interactions and make customers stick around longer.

Sign Up for FREE

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin records, transcribes and
analyzes all your sales calls to give
insights on what’s working on calls
and what’s not.

Follow us on
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329
US
2093 Philadelphia Pike #5025
Claymont, Delaware 19703
(+1) 6282095776
INDIA
Bhive Workspace No.112,AKR
Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068
+91 7011464590, +91 8802881329