Convin Vs. CallMiner

Elevate conversions with hidden customer intelligence with Convin’s conversation analytics platform

Convin is an AI-powered conversation intelligence software that helps frontline teams see exceptional improvement in conversation quality, call center compliance, and customer experience. Our customer intelligence is a strong suit that Callminer is still trying to match.

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Why are customers choosing Convin over Callminer?

CALLMINER

Meets Requirements
8.8
Ease of Use
8.4
Ease of Setup
7.5
Ease of Admin
8.0
Quality of Support
9.0
Has the product been a good partner in doing business?
9.4
Product Direction (% Positive)
9.3

CONVIN

Meets Requirements
9.6
Ease of Use
9.3
Ease of Setup
9.8
Ease of Admin
9.6
Quality of Support
9.4
Has the product been a good partner in doing business?
10.0
Product Direction (% Positive)
8.3

CONVIN

Meets Requirements
9.6
Ease of Use
9.3
Ease of Setup
9.8
Ease of Admin
9.6
Quality of Support
9.4
Has the product been a good partner in doing business?
10.0
Product Direction (% Positive)
8.3

CALLMINER

8.8
8.4
7.5
8.0
9.0
9.4
9.3

What sets Convin apart from CallMiner?

100% of customer conversations are audited and evaluated by Convin for in-depth people, market, and customer analytics with;

Faster and Flexible Deployment
Exceptional Speech-to-text accuracy
Faster loading time
Application of Generative AI
Advanced and accurate Real-time Guidance
Automated Call center coaching

CallMiner alternative:
Feature Comparison

When assessing the two software solutions on g2, we found that Convin meets their customers’ business needs and is easier to use, set up, and administer than Call Miner. Users also preferred doing business with Convin overall.

CallMiner
Convin.ai
CALLMINER
Convin
Real-time Agent Assist
Real-time monitoring
Real-time Guidance
Knowledge AI
Auto-summary
Auto-coaching
QA
Manual QA
Automated QA
Call Recording
Call finder and viewer
Automated work queues (AWQ)
QA leaderboards
Sampling rule mechanism
In-App Evaluation Forms
Speech-to-text accuracy
Automated QA
100% call audit
Auto-scored interaction
Omnichannel QA
Compliance violation alerts
Searchable conversations
Customer  Intelligence
Conversation statistics
Conversation Reasons | Common problems raised by customers.
Conversation objections | Common objections raised by customers.
Sentiment Analysis | Overall sentiment of a customer in a call.
Emotion analysis | Emotions of customers at different segments of the conversation.
Competition Analysis | Top competitors and the reason customers choose/reject them.
Geography Analysis | Identify winning and losing geographies for the business.
Topic Analysis | Commonly discussed topics by customers.
Win Loss Analysis | Identify reasons that positively and negatively impact deals.
Trend Analysis | Discover the unknown trend in customer calls
Speaker separation
Silence detection
In-the-moment analysis
Reporting and Analytics
In-house Business Intelligence(BI) tool
Pre-built Analytics Content
Role-based Dashboards
Operations Dashboard
Curated categorization
ROI Assessments
Agent Coaching
Automated Coaching
Auto-create and auto-assign coaching
Feedback alerts
Peer performance visibility
Coaching dashboards
Coaching History
Agent Assessment
eLearning (LMS)
Integrations
Pre-built integration modules
Custom Integration(Zero cost)
Web chat providers
CRMs
Call Recorders
Telephony systems
Ticketing and Helpdesks
Calendar
Video Conferencing platform
Team Messaging
Two-way integration with all CRMS ( Freshworks, Hubspot, Pipedrive, etc.)
Mobile Apps
Single sign-on (SSO)
Integrated user management
White-labelling & branding
Redaction on sensitive personal data

Experience Convin for FREE!

Why Convin is a better alternative to CallMiner?

Go live in less than 4 weeks.

Long implementation timelines and haggling with multiple people result in delayed ROI. Therefore, we designed a less than 4-week setup for you. Unlike CallMiner, Convin is easier to set up. Our tool is a comprehensive call monitoring solution that doesn’t fall into the complicated tool category. Agents, QA, and managers can use the self-explanatory platform with minimal training or assistance.

“We thought it would take a month of time to onboard my entire team and make them familiar with this type of technical platform. I appreciate how Convin’s self-serve functionality makes it smooth and easy”

NIKHIL MOORJANANI

Head of Growth - Omnify

FREE proof of concept

Experience Convin at your own pace(for free). Assess the tool based on your data and move forward with Convin based on your feedback. Our team will help migrate sample data sets and help you visualize how Convin translates conversations into actionable insights. Get ready to see our intense contact center reporting in action- which is a cut above CallMiner.

“Call monitoring, reporting, business insights, competitor analysis, and keyword search are some significant attributes for which Convin has become an instrumental tool”

Kalyan S.

Quality Assurance Quality Control Manager

Exceptional speech-to-text accuracy

Convin offers a Generative AI suite that transforms agent-customer interactions. Our in-house ML algorithm is exposed to several languages, multiple industries, and relevant use cases. Experience high transcription accuracy(not only during demos), resulting in high call center speech analytics accuracy.

Cost efficiency that doesn’t break the bank

Convin is a customer-preferred brand in terms of pricing. We are not just pocket-friendly; our strategically customized plans for each contact center make the conversation intelligence software a perfect fit for every contact center’s tech stack.

Superior AI analysis

Convin mines through calls, chats, and email interactions to catch complex phrases and keyword occurrences. On-demand custom analytics helps pinpoint customers’ objections and agents’ challenges–adds value to conversations, and helps in proactive actions.

Faster loading time

Convin ensures your searches are faster and the screens turn up before the blink of an eye. Unlike CallMiner, evaluations are faster as there’s no lag in conversation selection and loading time.

Our customers love us

See how our clients transformed their customer conversations

One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S., Team Lead, AESL
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S., Team Lead, AESL
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S., Team Lead, AESL
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL
One Stop Solution to Call Audits and Custom Reporting
Convin ai not only offers manual auditing for all the calls but also automates the entire call auditing process for 100% customer conversations. It creates custom reporting and makes the overall manual QA more accessible. It saves me a ton of time by highlighting the weak and strong aspects of thousands of agents within minutes.
Kanika S., Team Lead, AESL
Kanika S.
Team Lead, AESL
Excellent Software for Quality Audits Using AI
Convin ai eases a lot of manual work, captures the right set of words required to understand and implement good audits that can help coaches to shape up their consultations. Convin's AI based intellect helps you discover all the pain points from consultations which helps the coaches enhance their consultation quality.
Vighnesh S.
Team lead
Improve Agent Performance and Decrease Manual Labor
Convin ai has helped me and my team improve the overall quality aspect of our sales process. Ever since we started using Convin ai, we've seen great improvement in the call structure and call flow used by our agents. The call transcripts allow us to broaden our audit scope and acquire a better understanding of call quality. It's safe to say, Convin ai has significantly sped up the sales process and decreased manual labor.
Samir A.
Sales Team Lead
Track Auditor Performance with Auditor Reports
Convin ai provides an auditor report section that helps me keep a track of the auditors' performance for different parameters that are important to our business. It also sends a detailed report directly to the auditors via email that helps them improve their performance and identify exactly where they are going wrong.
Neelam A.
Team Lead, HealthifyMe
Boost Productivity and Streamline Daily Tasks
Before Convin ai, our data tracking was disorganized. Integrating Convin ai streamlined our daily operations and allowed us to view all calls under one roof - the Meetings dashboard. Convin ai solves various challenges for me; the top of the list is that it acts as a one-stop platform for listening to 100% calls, creates account/lead level analysis, and tracks parameter scoring.
Chirag K.
Education counsellor, AESL

FAQs

Who are CallMiner's competitors?

Besides Convin, Playvox, Cresta, Balto, Evaluagent, and Genesys are major competitors of CallMiner.

What is CallMiner used for?

Like Convin, Callminer Eureka is a conversation intelligence software used for Conversation analytics.

Is CallMiner a SaaS company?

Yes, CallMiner is delivered as a SaaS product.

What is CallMiner software?

CallMiner Eureka is a conversation intelligence software used for Conversation analytics.

When You Should Choose Convin Over CallMiner?

Convin best suits frontline teams–sales, support, and collections. Teams that wish to deliver exceptional CX and drive winning conversations without compromising compliance.