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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

DSAT in Customer Service: Why Call Centers Should Prioritize its Improvement?

Abhishikha Chatterjee
November 3, 2023
Blog
DSAT in Customer Service: Why Call Centers Should Prioritize its Improvement?
Contact Center

What is the Importance of HR Call Center Software?

Abhishikha Chatterjee
November 3, 2023
Blog
What is the Importance of HR Call Center Software?
Contact Center

Definitive Guide to Sentiment Analysis: Examples and Insights

Rimlee Patgiri
November 3, 2023
Blog
Definitive Guide to Sentiment Analysis: Examples and Insights
Contact Center

A Guide to Reducing After Call Work

Labeeb Ajmal T
October 27, 2023
Blog
A Guide to Reducing After Call Work
Call Monitoring Software

Best Contact Center Software for Small Businesses in the USA

Abhishikha Chatterjee
October 27, 2023
Blog
Best Contact Center Software for Small Businesses in the USA
Call Monitoring Software

Best Small Business Call Center Software Across Industries

Abhishikha Chatterjee
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Blog
Best Small Business Call Center Software Across Industries
Call Monitoring Software

The 10 Best Inbound Call Center Software of 2024

Abhishikha Chatterjee
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Blog
The 10 Best Inbound Call Center Software of 2024
Contact Center

One Common Call Center Script Mistake To Avoid [+ Best Practices]

Rimlee Patgiri
October 25, 2023
Blog
One Common Call Center Script Mistake To Avoid [+ Best Practices]
Contact Center

What are the Contact Center Best Practices for Countering Misselling?

Labeeb Ajmal T
October 20, 2023
Blog
What are the Contact Center Best Practices for Countering Misselling?
Contact Center

Top 10 Tips for Monitoring the Quality of Call Center Emails

Abhishikha Chatterjee
October 20, 2023
Blog
Top 10 Tips for Monitoring the Quality of Call Center Emails
Contact Center

A Guide: What Is A Cloud-Based Contact Center And How Does It Work?

Abhishikha Chatterjee
October 19, 2023
Blog
A Guide: What Is A Cloud-Based Contact Center And How Does It Work?
Contact Center

Crafting a Robust Quality Assurance (QA) Program

Rimlee Patgiri
October 18, 2023
Blog
Crafting a Robust Quality Assurance (QA) Program
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