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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

A Comprehensive Guide to Understanding the Net Promoter Score

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A Comprehensive Guide to Understanding the Net Promoter Score
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How does call center software work in a BPO?

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How does call center software work in a BPO?
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Practical Strategies and Tips for Upselling in Contact Center
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Call center script examples and best practices for customer support executives

Abhishek Punyani
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Call center script examples and best practices for customer support executives
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Mastering Empathy Statements: How To Apologize Without Saying Sorry

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Mastering Empathy Statements: How To Apologize Without Saying Sorry
Contact Center

Top 7 Hard Skills for Customer Service in 2024

Labeeb Ajmal T
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Top 7 Hard Skills for Customer Service in 2024
Contact Center

How Can Customer Support Help Upselling?

Madhuri Gourav
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Blog
How Can Customer Support Help Upselling?
Contact Center

How to deal with no call no show in call centers?

Madhuri Gourav
December 14, 2023
Blog
How to deal with no call no show in call centers?
Contact Center

8 Powerful Ways To Reduce Dead Air

Labeeb Ajmal T
December 14, 2023
Blog
8 Powerful Ways To Reduce Dead Air
Contact Center

What is the Call Arrival Rate Metric, and why is it important?

Abhishek Punyani
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Blog
What is the Call Arrival Rate Metric, and why is it important?
Contact Center

How to Manage a Remote Call Center in 2024 with AI?

Abhishek Punyani
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Blog
How to Manage a Remote Call Center in 2024 with AI?
Call Monitoring Software

Best Contact Center Software For Optimal Tech Stack

Rimlee Patgiri
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Best Contact Center Software For Optimal Tech Stack
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