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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

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Contact Center

2024 Contact Center Benchmark: Key Metrics and AI-Driven Strategies for Success

Rohan Raj Shrivastav
August 7, 2024
Blog
2024 Contact Center Benchmark: Key Metrics and AI-Driven Strategies for Success
Contact Center

5 ways AI is driving collections in today's call centers

Rohan Raj Shrivastav
August 6, 2024
Blog
5 ways AI is driving collections in today's call centers
Contact Center

How to Use a Sales Conversion Rate Calculator for Accurate Metrics

Rohan Raj Shrivastav
August 1, 2024
Blog
How to Use a Sales Conversion Rate Calculator for Accurate Metrics
Contact Center

How Powered AI Notes Boost Agent Productivity

Rohan Raj Shrivastav
August 1, 2024
Blog
How Powered AI Notes Boost Agent Productivity
Contact Center

What is Patient Services? The Critical Role of Call Centers in Healthcare

Rohan Raj Shrivastav
July 31, 2024
Blog
What is Patient Services? The Critical Role of Call Centers in Healthcare
Contact Center

Enhancing Call Center Environments with AI: Best Practices for Success

Rohan Raj Shrivastav
July 31, 2024
Blog
Enhancing Call Center Environments with AI: Best Practices for Success
Contact Center

From the CTO’s Desk: How Generative AI for Enterprise Customer Experience is Transforming Contact Centers

Madhuri Gourav
July 31, 2024
Blog
From the CTO’s Desk: How Generative AI for Enterprise Customer Experience is Transforming Contact Centers
Contact Center

Mastering Service Level Formula Calculation in BPO Contact Centers

Rohan Raj Shrivastav
July 30, 2024
Blog
Mastering Service Level Formula Calculation in BPO Contact Centers
Contact Center

Why Call Center Leaders Must Prioritize Brand Intelligence?

Rohan Raj Shrivastav
July 29, 2024
Blog
Why Call Center Leaders Must Prioritize Brand Intelligence?
Contact Center

10 Must-Have for Call Center Representatives Skills in the Insurance Industry

Rohan Raj Shrivastav
July 29, 2024
Blog
10 Must-Have for Call Center Representatives Skills in the Insurance Industry
Contact Center

Understanding Mini Miranda: A Critical Tool for Collection Departments

Rohan Raj Shrivastav
July 26, 2024
Blog
Understanding Mini Miranda: A Critical Tool for Collection Departments
Contact Center

Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies

Rohan Raj Shrivastav
July 26, 2024
Blog
Optimizing Your Customer Retention Rate: Effective Calculation and Improvement Strategies
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