$6.5M
Raised in Series A

Convin secures yet another round of funding to transform
customer interactions with cutting-edge AI!🚀

Convin secures yet another round of funding to transform customer interactions with cutting-edge AI!🚀

AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Conversation Intelligence

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

How Does AI Feedback Help Improve Agent Performance?

Labeeb Ajmal T
October 6, 2023
Blog
How Does AI Feedback Help Improve Agent Performance?
Contact Center

Assessing Customer Satisfaction With CSAT Score

Labeeb Ajmal T
October 6, 2023
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Assessing Customer Satisfaction With CSAT Score
Contact Center

Top 10 Values of Customer Service Missing in Agents

Labeeb Ajmal T
October 6, 2023
Blog
Top 10 Values of Customer Service Missing in Agents
Contact Center

Call Center Productivity: 5X Growth with 6 Unique Ways

Rimlee Patgiri
October 4, 2023
Blog
Call Center Productivity: 5X Growth with 6 Unique Ways
Contact Center

Call Center Coaching Techniques That Harm Your Customer Service

Labeeb Ajmal T
September 29, 2023
Blog
Call Center Coaching Techniques That Harm Your Customer Service
Contact Center

VoC Solutions: Why Do Businesses Need It?

Rimlee Patgiri
September 27, 2023
Blog
VoC Solutions: Why Do Businesses Need It?
Real-Time Suite

A Detailed Guide to Real-Time Monitoring - Agent Assist

Labeeb Ajmal T
September 22, 2023
Blog
A Detailed Guide to Real-Time Monitoring - Agent Assist
Contact Center

Omnichannel Customer Engagement: Build Lasting Customer Bonds

Rimlee Patgiri
September 20, 2023
Blog
Omnichannel Customer Engagement: Build Lasting Customer Bonds
Contact Center

What Does Contact Center Quality Management Mean?

Labeeb Ajmal T
September 15, 2023
Blog
What Does Contact Center Quality Management Mean?
Real-Time Suite

How does Real-Time Agent Assist Work?

Rimlee Patgiri
September 13, 2023
Blog
How does Real-Time Agent Assist Work?
Call Monitoring Software

20 Best Omnichannel Contact Center Software in 2023

Rimlee Patgiri
September 6, 2023
Blog
20 Best Omnichannel Contact Center Software in 2023
Contact Center

A Guide to Automated Quality Management (AQM)

Labeeb Ajmal T
September 5, 2023
Blog
A Guide to Automated Quality Management (AQM)
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Convin improves customer conversations for contact centers.

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