$6.5M
Raised in Series A

Convin secures yet another round of funding to transform
customer interactions with cutting-edge AI!🚀

Convin secures yet another round of funding to transform customer interactions with cutting-edge AI!🚀

AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Conversation Intelligence

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
Lalitendu Bal
September 19, 2024
8
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

Unveiling Convin’s AI-Driven Solution for Actionable Customer Insights

Boost customer insights with Convin’s AI Insights. Optimize agent performance, understand behavior, and drive growth. Start improving outcomes today!
September 19, 2024

Discover our latest articles!

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Contact Center

Choosing the Right Tech Between Conversational AI and Generative AI

Madhuri Gourav
February 29, 2024
Blog
Choosing the Right Tech Between Conversational AI and Generative AI
Contact Center

21 Undiscovered Use Cases of Gen AI in Customer Service

Madhuri Gourav
February 29, 2024
Blog
21 Undiscovered Use Cases of Gen AI in Customer Service
Contact Center

Scaling New Heights: Mastering Customer Queries with Generative AI

Abhishek Punyani
February 28, 2024
Blog
Scaling New Heights: Mastering Customer Queries with Generative AI
Contact Center

Understanding the Difference: Generative AI vs Conversational AI

Abhishek Punyani
February 28, 2024
Blog
Understanding the Difference: Generative AI vs Conversational AI
Contact Center

Transforming Customer Experience with Deep Learning

Abhishek Punyani
February 27, 2024
Blog
Transforming Customer Experience with Deep Learning
Contact Center

10 Effective Strategies for Utilizing Video and Voice Call Recordings in Customer Service

Abhishek Punyani
February 27, 2024
Blog
10 Effective Strategies for Utilizing Video and Voice Call Recordings in Customer Service
Contact Center

Unveiling Sentiment Analysis with Gen AI: Benefits & Applications

Madhuri Gourav
February 27, 2024
Blog
Unveiling Sentiment Analysis with Gen AI: Benefits & Applications
Contact Center

Unveiling ChatGPT: The Ultimate Generative AI Solution

Madhuri Gourav
February 27, 2024
Blog
Unveiling ChatGPT: The Ultimate Generative AI Solution
Contact Center

Addressing Customer Success Challenges with Customer Support Tools

Madhuri Gourav
February 23, 2024
Blog
Addressing Customer Success Challenges with Customer Support Tools
Contact Center

Exploring Phone vs Video Call Recording: Key Differences

Abhishek Punyani
February 23, 2024
Blog
Exploring Phone vs Video Call Recording: Key Differences
Contact Center

Top 10 Call Recording Services for Call Centers

Madhuri Gourav
February 23, 2024
Blog
Top 10 Call Recording Services for Call Centers
Contact Center

Quality Assurance Skills of Call Center QA Specialists

Abhishek Punyani
February 23, 2024
Blog
Quality Assurance Skills of Call Center QA Specialists
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Convin improves customer conversations for contact centers.

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