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Raised in Series A

Convin secures yet another round of funding to transform
customer interactions with cutting-edge AI!🚀

Convin secures yet another round of funding to transform customer interactions with cutting-edge AI!🚀

$6.5M

Raised in Series A

Convin secures yet another round of funding to transform
customer interactions with cutting-edge AI!🚀

Convin secures yet another round of funding to transform customer interactions with cutting-edge AI!🚀

Products

Products

Product Overview

A full-stack conversations QA Platform for contact centers.

AI Learning Management System

60% faster agent onboarding with flexible learning.

Real-Time Agent Assist

Improve conversions with real-time monitoring.

Automated Agent Coaching

Invest in personalized peer-to-peer agent coaching.

Supervisor assist

Real-Time Supervisor Tracking and Assistance.

Convin Insights

Collect 100% of customer intelligence.

Automatically audit and score 100% of customer conversations.

Customized LLM for call centers

Analytics at your
finger tips

Download the mobile app now.

Google Play App Store

Quality Management SoftwareFREE Convin Mobile App Conversation Behaviour Analysis Conversation Intelligence

Solutions

Solutions

Use cases

Industry

Increase sales conversions by 21%.

Ensure a 27% increase in CSAT score.

Reduce violations and ensure 100% compliance.

Increase debt collection rate by 17%.

Increase retention rate by 25%.

Deliver patient-first experience.

Drive faster debt collection.

Close deals and improve policy renewals.

Improve student admissions.

Boost site visits by 32%.

Hospitality & Travel

Resolve large volumes of booking requests.

Get a competitive edge with unique insights.

Agent assist for BFSI

Combat Misselling and Maximize Revenue

Resources

Resources

Convin's Resource Hub

Find information to grow your business.

Ultimate contact center knowledge source.

Unlock the customer service language.

Convin Conversations

Conversations rich in insights and solutions.

Latest updates on all Convin’s Innovations.

Company

Company

Meet the team behind Convin.

Trust Convin with all your data.

Language Support

Unleash the power of communication.

Get a Quote Sign up

Products

Products

Product Overview

Experience a full-stack conversations QA Platform for contact centers.

Quality Management Software

5X call center QA efficiency

Automatically audit and score 100% of customer calls, chats, and emails based on a custom scorecard.

AI Learning Management System

60% faster agent onboarding with flexible learning.

Automated Agent Coaching

Replicate winning behaviors by detecting phrases, actions, and behaviors to be used as repeatable assets.

Conversation Behaviour Analysis

Replicate winning behaviors by detecting phrases, actions, and behaviors to be used as repeatable assets.

Conversation Intelligence

Replicate winning behaviors by detecting phrases, actions, and behaviors to be used as repeatable assets.

Real-Time Agent Assist

3X improvement in agent performance

Convin Mobile App

3X improvement in agent performance

Convin Insights

Collect 100% of customer intelligence.

Supervisor Assist

Real-Time Supervisor Tracking and Assistance.

Customized LLM for call centers

Solutions

Solutions

Use cases

Increase conversions by 21% through higher quality conversations.

Guarantee right support to agents and ensure 27% increase in CSAT.

Reduce violations, take proactive measures and ensure 100% compliance.

Increase repayment collection rate by 17% while staying compliant.

Increase repayment collection rate by 17% while staying compliant.

Industry

Enable agents to deliver a patient-first experience with improved call handling.

Drive faster debt collection while maintaining high customer experience and compliance standards.

Turn customer insights into valuable data to close deals and improve policy renewals.

Improve closure rates and shorten deal cycles while eliminating mis-selling episodes.

Hospitality & Travel

Handle large volumes of travel and booking inquiries on multiple communication channels.

Get a competitive edge with unique insights.

Boost site visits by 32%.

Resources

Ultimate contact center knowledge source.

Convin's Resource Hub

Find information to grow your business.

Unlock the customer service language.

Convin Conversations

Conversations rich in insights and solutions.

Latest updates on all Convin’s Innovations.

Company

Meet the team behind Convin.

Trust Convin with all your data.

Language Support

Unleash the power of communication.

Resources

Resources

The latest industry news, updates and info.

Customer stories

Learn how our customers are making big changes.

Video tutorials

Get up and running on new features and techniques.

All the boring stuff that you (hopefully won’t) need.

Company

Learn about our story and our mission statement.

The latest industry news, updates and info.

We’re always looking for talented people. Join our team!

All the boring stuff that we Dan from legal made us add.

Expert advice and tips on contact center automation

Discover new ways to enhance operational efficiency with AI. Stay updated on the latest and most compelling developments in the contact center space.

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How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.

September 13, 2023

Convin Secures $6.5M in Series A Funding to Revolutionize Call Center Customer Interactions

Convin, an AI-powered conversation intelligence platform, raised $6.5 million in a Series A funding round led by India Quotient, with participation from JSW, Titan Winners Fund, Kalaari Capital, Sparrow Capital, and 9Unicorns.

August 27, 2024

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Contact Center

Conversation Intelligence

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Guides

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Product Update

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10 Reasons Why Real Time Coaching is a Turning Point for Call Centers

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...

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Convin improves customer conversations for contact centers.

You’ll never know unless you try.

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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Techpark, A-Block, 7th Mile
Hosur Road, Krishna Reddy,
Industrial Area,
Bengaluru-560068

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+91 7011464590 +91 8802881329

Job enquiries:

sehej@convin.ai

Products

Call center software

Speech Analytics software

Call center monitoring software

Conversation intelligence

Conversation analytics

Automated quality management

Call center recording solution

Customer experience management

Quality Management System

Call Center Coaching

Call Center Management

Contact center software

Call center recording solution

Speech Analytics software

Call center monitoring software

Conversation intelligence

Sales tracking software

Sales call analytics software

Conversation analytics

Automated quality management

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Call Center Quality Assurance

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Call Center Scripting Software

Call Center Optimization

Omnichannel Contact Center

Voice of Customer Software

Contact center software

Call center recording solution

Speech Analytics software

Call center monitoring software

Conversation intelligence

Sales tracking software

Sales call analytics software

Conversation analytics

Automated quality management

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Industry

Hospitality & Travel

Agent assist for BFSI

Convin VS Competitors

Convin Vs Observe.ai

Convin Vs CallMiner

Convin Vs EvaluAgent

Convin Vs Cresta

Convin Vs Scorebuddy

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