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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

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Multilingual Customer Support
Contact Center

Multilingual Customer Support: AI-Driven Translation for Global CX

Sara Bushra
July 3, 2025
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Multilingual Customer Support: AI-Driven Translation for Global CX
Digital customer service infographic showcasing AI tools, omnichannel support, and customer journey for enhancing CLV and customer satisfaction.
Conversation Intelligence

How Digital Customer Service Enhances CLV and Loyalty: A Complete Guide

SK Shaheer Ullah
July 3, 2025
Blog
How Digital Customer Service Enhances CLV and Loyalty: A Complete Guide
AI verification for small banks
Virtual Agents

AI Verification for Small Banks: Fraud Detection & Compliance Solutions

Sara Bushra
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Blog
AI Verification for Small Banks: Fraud Detection & Compliance Solutions
Audit automation guide for CFOs and Risk leaders
Virtual Agents

Audit Automation Guide for CFOs & Risk Leaders in 2025

Sara Bushra
July 2, 2025
Blog
Audit Automation Guide for CFOs & Risk Leaders in 2025
Virtual Agents

How KYC Automation Can Improve Onboarding and Reduce Errors in Banks

Sara Bushra
July 2, 2025
Blog
How KYC Automation Can Improve Onboarding and Reduce Errors in Banks
A Contact Center Agent working with Business Intelligence Tools
Conversation Intelligence

Top Metrics Contact Centers Should Track with BI Tools

SK Shaheer Ullah
July 2, 2025
Blog
Top Metrics Contact Centers Should Track with BI Tools
Call routing to boost FCR
Conversation Intelligence

Optimizing Call Routing to Boost First Call Resolution Rates with AI

Sara Bushra
July 1, 2025
Blog
Optimizing Call Routing to Boost First Call Resolution Rates with AI
Voice banking for improved CX in modern banking systems
Virtual Agents

Voice Banking: Enhancing CX and Efficiency in Modern Banking Systems

Sara Bushra
July 1, 2025
Blog
Voice Banking: Enhancing CX and Efficiency in Modern Banking Systems
Compliance automation for small and mid-sized banks
Virtual Agents

Why Compliance Automation is Essential for Small and Mid-Sized Banks

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Blog
Why Compliance Automation is Essential for Small and Mid-Sized Banks
AI for Escalation Management Framework
Conversation Intelligence

How to Build an Effective Escalation Management Framework for Complex Issues

Sara Bushra
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Blog
How to Build an Effective Escalation Management Framework for Complex Issues
Interviewing AI
Virtual Agents

Interviewing AI: What Works—and What Still Doesn’t

Sara Bushra
June 30, 2025
Blog
Interviewing AI: What Works—and What Still Doesn’t
Automated interview confirmation
Virtual Agents

Why Interview Confirmation Should Be Automated with AI

Sara Bushra
June 30, 2025
Blog
Why Interview Confirmation Should Be Automated with AI
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