Deliver winning conversations with AI-backed speech analytics
Level up omnichannel conversations with Real-Time AI, Post-Interaction Analysis, and exceptional Customer Intelligence. Experience the magic of Gen AI technology powered by Convin’s in-house Large Language Model (LLM).
How does Convin AI assist your business?
Real-Time Agent Assist
Improve customer interaction quality in real-time
- Promote real-time monitoring and guidance on live conversations.
- Arm agents with actionable prompts and suggestions to navigate complex queries and objections.
- Ensure brand consistency with visual call scripts.
- Leverage Generative AI-powered Knowledge Base to offer first-call resolutions.
- Coach agents in real-time by reinforcing positive behavior and correcting negative actions.
Real-Time Supervisor Assist
Reduce the risk of misselling and customer escalation
- Supervisors gain 100% visibility into active agent conversations.
- Track violation alerts and customer sentiments on live calls.
- Provide instant supervisor help with live barge-in capabilities.
- Improve remote team management, reduce average handle time (AHT), and maintain brand consistency.
Automated Quality Assurance
Automatically track and analyze 100% conversations at scale
- Employ speech-to-text analysis to gain deeper visibility into customer interactions.
- Experience omnichannel QA over calls, chats, and emails.
- Ensure accurate and unbiased auditing with automated sampling.
- Score calls based on a custom scorecard.
- Analyze agent interactions, identify trends, and flag areas for improvement.
- Give agents actionable feedback powered by Gen AI.
Voice of Customer
Replicate and repeat business-winning behavior and actions
- Pinpoint patterns, trends, and anomalies in omnichannel customer conversations.
- Invest in parameter-level win-loss analysis to uncover winning actions.
- Experience Generative AI-driven Insights and conversation summarization.
- Measure customer sentiment and proactively tailor follow-up conversations.
- Predict Lead Interest, CSAT, and Likelihood of Repayment.
- Rely on proactive alerts to identify unsolicited agent behavior.
Automated Agent Coaching
AI-driven personalized and targeted coaching for every agent
- Monitor team and agent-level performance to identify coaching needs.
- Spot top and bottom performers to auto-assign coaching sessions.
- Rely on peer-to-peer coaching to upskill your agents.
- Watch top-performing conversations turn into coaching moments.
- Track coaching effectiveness with frequent assessments.
Learning Management System (LMS)
Flexible and faster agent onboarding platform
- Quick and easy-to-use AI knowledge base at agent’s disposal.
- Determine each agent’s customized learning path.
- Manually upload and assign meaningful coaching content.
- Track agent readiness with timely assessments
- Monitor agent call quality scores on the leaderboard to gamify training.
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A team-wide solution
For Agents
Add more value to customer conversations by leveraging real-time insights and suggestions.
Improve sales, support, and collection rate with AI-generated feedback and automated coaching.
For Managers
Maximize call center productivity by automated call quality review and coaching instances.
Eliminate customer escalations and compliance violations by monitoring and barging-in on live calls.
QA
Encourage conversation quality standards by monitoring and scoring 100% omnichannel conversations.
Pinpoint compliance adherence opportunities by tracking violation alerts.
For Leaders
Invest in contact center processes and resources that lead to winning business and successful customer relationships.
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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