All-in-One Mobile App for Increased Operational Efficiency
A versatile app that empowers managers and agents alike. Managers get clear insights into agent performance and customer data, while agents get to record conversations on every customer visit and improve their skills with accessible coaching.
Achieve Business Excellence
100
%
Conversation Recording
3
X
Coaching Completion
30
%
Improvement in Call Quality
27
%
Increase in CSAT
17
%
Increase in Collection Rate
21
%
Increase in Sales
Why Convin Mobile App?
Conversation Analysis Dashboard
Access insights at your fingertips
- Easy to navigate and user-friendly dashboard.
- Track individual rep, team, and parameter-level performance for a holistic view.
- Scan scores to pinpoint conversations that deserve attention.
- Spot performance snags and take proactive measures.
- Track and report red flags and violations that turn into escalations.
- Switch on push notifications to receive timely alerts.
Personalized coaching on the go
Say goodbye to rigid coaching schedules and devices.
- Agents access coaching sessions and resources anytime, anywhere.
- Agents get personalized coaching sessions based on individual performance.
- Monitor coaching progress with session completion rates and areas needing attention.
- Let agents see how they rank against each other, fostering healthy competition and motivation.
- Assess agent readiness with detailed scoring and pinpoint areas for development.
Physical Conversation Recorder
Say goodbye to rigid coaching schedules and devices
- Effortlessly record conversations anytime, anywhere, directly from the agent's smartphone.
- Capture every word with crystal-clear sound, ensuring accuracy in all conversations.
- Record lengthy conversations without interruptions or quality loss.
- Instantly share recordings with stakeholders through secure links.
- Safely store all recordings for easy access anytime, anywhere.
- Transcribe and summarize lengthy conversations, saving time and effort.
What Makes Convin's Mobile App a Good Fit?
Easy-to-Understand Data
Charts and bars simplify performance data for quick consumption.
Comprehensive Tracking
Monitor both agent performance and coaching progress in a single view.
User-Centric Language
Language and terminology that resonates with your experience and needs.
Complete Visibility
Gain full transparency into both team and individual performance.
AI-powered Insights
Leverage AI to analyze customer behavior, providing valuable context and trends from every interaction.
Effortless Transcription & Search
Tag, bookmark, and search through recordings with ease, using timestamps and contextual details.
Crystal-Clear Recordings
Record conversations without interruptions, with superior sound quality.
Cross-Platform Availability
Enjoy the app on both iOS and Android devices.
A Team-Wide Solution
For Agents
Boost agent productivity by encouraging 5-10 minutes of daily coaching away from the desk. Help agents unlearn outdated techniques and learn new methods of customer interactions on-the-go.
For Managers
Access dashboards on the move to gauge agent performance on customer calls. Reduce escalations by detecting red flags early on. Keep agents with timely coaching and assessments.
For Business Leaders
Revolutionize operational efficiency with a mobile application. Produce faster results with accessible analytics and training dashboards. Reduce delays and stop losing key revenue opportunities.
Drive Winning Sales Conversations on Live Calls
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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Evaluate 100% Conversations to Eliminate Compliance Risk
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
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Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Flexible And Faster Agent Training
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Empower Your Agents With Convin Mobile App
Use Cases
Convin Mobile for Sales
Track and encourage business-driving agent behavior on the go.
Convin Mobile for Support
Improve customer interactions by providing performance insights and customer behavior trends.
Convin Mobile for Collections
Support agents in mastering compliant and intelligent techniques for seamless debt collection.
Convin Mobile for Compliance
Track red flags and safeguard brand reputation through a violation dashboard and agent coaching on compliance.
Solutions
Convin Mobile for Home services
Equip your technicians with personalized coaching and insights to provide high-quality service and reduce ride-alongs.
Convin Mobile for Edtech
Increase the chance of enrollments by empowering agents to explain courses and the admission process better.
Convin Mobile for Insuretch
Train agents on customer acquisition and retention techniques to reduce claim rates.
Convin Mobile for Healthcare
Assist agents in replicating top performers and delivering personalized, empathetic, and patient-first experiences.
Convin Mobile for Fintech
Improve agent performance in inbound customer queries and outbound repayment reminders.
Convin Mobile for Hospitality & Travel
Coach agents on superior conversational skills to minimize waiting, lower call transfers, and increase bookings.
Integrate Effortlessly With Your Tech Stack
Convin integrates effortlessly with your existing tech-stack to ensure smooth customer-facing operations.
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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