Expert advice and tips on contact center automation.

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Agent Assist

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
Rimlee Patgiri
September 13, 2023
10
min. read

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Agent Assist

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Contact Center

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Contact Center

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Agent Assist

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Agent Assist

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Agent Assist

Role of Real-Time Agent Assist in Overcoming BFSI Challenges

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Agent Assist

How Real-Time Monitoring is a Game-Changer for New Agents?

Rimlee Patgiri
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Agent Assist

Agent Assist vs. Real-Time Guidance: Key Differences

Abhishek Punyani
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Agent Assist

A Detailed Guide to Real-Time Monitoring

Labeeb Ajmal T
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Agent Assist

How does Real-Time Agent Assist Work?

Rimlee Patgiri
September 13, 2023
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Contact Center

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min. read
Contact Center

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Contact Center

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April 11, 2024
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April 11, 2024
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min. read
Contact Center

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April 10, 2024
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Contact Center

Which Regulations and Compliance Requirements Control The US Banking Sector?

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Contact Center

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Contact Center

Decoding CES: Defining a Good CES Score

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Contact Center

Why Does Your Call Center Need a Call Tracking App?

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Conversation Intelligence

7 Powerful Business Reports Using Conversation Intelligence Software

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6 Sales demo call tactics

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Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

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Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

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Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

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Convin's Research Room

A.I. In Sales Is Already Driving Revenue Growth

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Integration

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Remote team

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Convin improves customer conversations for contact centers.

You’ll never know unless you try.

Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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