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Contact Center

Struggling With Customer Experience Management? Maybe It’s The DEAD Air.

Team Convin
August 26, 2022

Dead air puts customer experience management at risk. However, it can be mitigated with technical tools and automated agent coaching.

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Contact Center

Significance of Call Center Management for Remote Agents Explained!!!

Team Convin
August 26, 2022

Remote working has become a favorable option for employees globally. But are call centers ready to finally accept the new normal?

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Contact Center

Think Audit is Scary? Your Call Center Software Needs it More than You Think

Team Convin
August 26, 2022

Call center software audit is essential to know your business strengths and areas that need improvement.

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Contact Center

Struggling with Call Center Management? Here’s How You Can Emerge a Winner.

Team Convin
August 18, 2022

Call center management, when done properly, helps you achieve both long-term as well as short-term goals. Know why it is essential for your firm

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Contact Center

Call Center 101- Don’t Overlook Call Monitoring Software, it Revolutionizes Your Operations.

Team Convin
August 18, 2022

A call monitoring software helps provide a unique customer experience. The question then is what software to choose that will meet all your requirements.

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Contact Center

Evolution Reloaded- How Call Center Software Would Bring A Significant Change Post 2022

Team Convin
August 18, 2022

Call center software is changing how customers perceive a call center. With its help, you can better tap into leads and also improve employee satisfaction

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Convin records, transcribes and analyzes all your sales calls to give insights on what’s working on calls and what’s not.

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