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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

The Importance of Reputation Management in Financial Services

April 12, 2024
Blog
The Importance of Reputation Management in Financial Services
Contact Center

Increase Insurance Revenue by 23% with Real-Time Monitoring Tools

Madhuri Gourav
April 12, 2024
Blog
Increase Insurance Revenue by 23% with Real-Time Monitoring Tools
Contact Center

Mastering Positive Brand Reputation with Real-Time Monitoring

April 11, 2024
Blog
Mastering Positive Brand Reputation with Real-Time Monitoring
Contact Center

Insurance Compliance: 7 Proven Approaches to Meet Standards

Madhuri Gourav
April 11, 2024
Blog
Insurance Compliance: 7 Proven Approaches to Meet Standards
Real-Time Suite

Reduce Customer Escalations In Insurance Call Center With Live Assist

Madhuri Gourav
April 11, 2024
Blog
Reduce Customer Escalations In Insurance Call Center With Live Assist
Contact Center

6 Dynamic Ways Call Centers Elevate Your Online Reputation Management

April 10, 2024
Blog
6 Dynamic Ways Call Centers Elevate Your Online Reputation Management
Bank Regulatory Compliance
Contact Center

Bank Regulatory Compliance Rules You Must Know

Madhuri Gourav
April 10, 2024
Blog
Bank Regulatory Compliance Rules You Must Know
Contact Center

Is Big Data + Generative AI Customer Service a Major Advancement for the Financial Sector?

Madhuri Gourav
April 9, 2024
Blog
Is Big Data + Generative AI Customer Service a Major Advancement for the Financial Sector?
Contact Center

Decoding CES: Defining a Good CES Score

April 9, 2024
Blog
Decoding CES: Defining a Good CES Score
Contact Center

Why Does Your Call Center Need a Call Tracking App?

April 8, 2024
Blog
Why Does Your Call Center Need a Call Tracking App?
Contact Center

What Is Customer Effort Score and How Does it Work?

April 8, 2024
Blog
What Is Customer Effort Score and How Does it Work?
Contact Center

What is Churn in Business? 7 Smart Call Center Fixes

Madhuri Gourav
April 8, 2024
Blog
What is Churn in Business? 7 Smart Call Center Fixes
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Convin improves customer conversations for contact centers.

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
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