Make every customer conversation count. Trust conversation intelligence.
Surface valuable insights from omnichannel agent-customer conversations that drive more strategic decisions and business outputs.
Why Conversation Intelligence?
Record and analyze 100% of conversations
Draw more juice from conversations by analyzing recorded calls.
- Access past recordings for review and conflict identification.
- Jump to key moments in calls/chats/emails and further analyze valuable discussions.
- Identify keywords, topics discussed, and action items.
- Build a digital sales playbook with call recordings.
Transcribe and achieve more productivity
Generate automatic transcriptions and notes from multi-channel conversations.
- Be an active listener. Take advantage of automated transcriptions and notes.
- Improve follow-ups and call prep with comprehensive notes.
- Automatically populate call notes in your CRM.
Explore actionable insights
Pinpoint business patterns and trends in every customer conversation
- Investigate deal status, market trends, customer behavior, and agent performance–all under the same roof.
- Access role-based reports and dashboards to accelerate decision-making.
- Collect honest feedback on various topics, including products, agents, services, and more.
- Make coaching decisions with automatic conversation statistics and call scores.
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Analyze omnichannel conversations
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on-the-go
on-the-go
A team-wide solution
For Agents
Elevate follow-ups and qualifications with better deal visibility. Improve call performance by accessing call recordings, auto-generated performance statistics, and comparative peer scoreboard.
For Managers
Automatic call performance review and score generation make room for deal strategies. Quick identification of keywords and phrases that cause miscommunication and result in escalations.
For Leaders
Receive first-hand feedback on product viability, market trends, and customer behavior to improve customer sentiment towards products and services. Invest in agent performance while reducing time and cost on external help.
Drive Winning Sales Conversations on Live Calls
Boost agent productivity with real-time Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance.
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Evaluate 100% Conversations to Eliminate Compliance Risk
Automate quality assurance across all channels for every customer interaction. Proactively catch performance snags by avoiding random sampling and encouraging unbiased scoring.
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Recognize and Replicate Winning Patterns
Help agents take data-backed actions. Access customer intelligence and uncover conversation behavior and patterns that impact business outcomes in a positive and negative manner.
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Automated Personalized Coaching at Scale
Eliminate human dependency with automated peer-to-peer coaching. Leverage targeted and personalized coaching to improve the call handling quality and reduce escalations.
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Flexible And Faster Agent Training
Agents benefit from an asynchronous, simple training format. The integrated LMS identifies and fixes skill gaps with customizable learning solutions, ensuring faster onboarding and lower training costs.
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Smarter and More Efficient Manual QA
Eliminate spreadsheets and guesswork in omnichannel contact center quality assurance. Replace time-consuming QA processes with a one-stop FREE quality management solution that includes a rule-based sampling.
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Power your contact center with Conversation Intelligence
Use Cases
Conversation Intelligence for Sales
Close more deals by uncovering key moments, competition activities, and customer intention.
Conversation Intelligence for Support
Deliver a more personalized customer experience, by active listening and asking relevant questions on the call.
Conversation Intelligence for Collections
Help agents make a better choice of words and collect more payments smoothly.
Conversation Intelligence for Compliance
Track agent calls for mistakes and misleading information to avoid poor brand reputation and lost opportunities.
Solutions
Conversation Intelligence for Edtech
Gain a deeper understanding of customer needs to help agents handle large volumes of calls and increase enrollments.
Conversation Intelligence for Insuretch
Identify topics, customer sentiments, and competition activities to acquire and retain customers.
Conversation Intelligence for Healthcare
Use call analysis and reporting to create personalized and empathetic contact to encourage patient-first experiences.
Conversation Intelligence for Fintech
Perform inbound calls to resolve customer issues and outbound repayment reminder calls by referring to customer intelligence data.
Conversation Intelligence for Hospitality & Travel
Encourage conversation excellence to reduce hold times, decrease call transfers, and push more calls that convert to bookings.
Integrate Effortlessly With Your Tech Stack
Integrate Effortlessly With Your Tech Stack
Trusted by B2C Leaders Who Get It.
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Preeti Singh
Quality Assurance Lead
Mohit Sidhwani
Head of Customer Experience
Before Convin, our quality reviews were entirely manual and limited to a small sample of calls, making it hard to identify patterns or spot missed sales opportunities. With Convin, we can now analyze every call automatically and gain complete visibility into how agents handle leads. The platform helps us flag missed opportunities, provide targeted feedback, and ensure consistent, objective QA scoring. Our reviews are now faster, more accurate, and far more insightful.
Berkha & Devayani
AM- Quality Assurance, Physics Wallah
Before Convin, it was difficult to link quality insights with training outcomes, making it hard to measure how coaching impacted performance and slowing down new agent ramp-up. With Convin, we can now quickly identify skill gaps that affect conversions and deliver targeted, effective coaching. Training has become more focused, and we’re excited to explore Convin’s LMS capabilities to integrate quality and learning on a single platform. The results have been tangible in both agent performance and efficiency. The Convin team has been highly responsive, open to feedback, and proactive in tailoring the platform to our needs.
Ravi Sachan
Senior Manager– Quality & Training, Physics Wallah
Before Convin, we lacked visibility into why leads were being closed incorrectly, which made it difficult to identify missed business opportunities and impacted both conversions and forecasting accuracy. With Convin’s AI-driven insights, we can now spot genuine buying intent, recover lost leads, and take timely action. This has significantly improved our sales efficiency and reduced revenue leakage. A major advantage has been the alignment it’s created across sales, quality, and business teams- everyone now works with the same reliable data.
Hardik Singh
Functional Head– Quality & Training, Physics Wallah
Convin has given us an automated way to record sales conversations, revisit them, coach effectively, and extract insights with AI. This solved inconsistencies in coaching and helped us zoom in on specific skills to improve team performance.
Preeti Singh
Quality Assurance Lead
Alex
Head of Strategic Alliances & Sales Operations
INDUSTRY
Software (B2B SaaS & Professional Services)
CONTACT CENTER SIZE
2000+
RATING
9/10
“With Convin, we expanded from manually auditing just 2% of calls to 100% coverage through AI-powered audits. This insight reduced social media escalations by 50% within a year.”
Preeti Singh
Quality Assurance Lead
Preeti Singh
Quality Assurance Lead
Read Casestudy
INDUSTRY
Consumer Electronics
CONTACT CENTER SIZE
350+
FOUNDED
2011
"Convin.ai helped us scale our call audit coverage from 1.5% to nearly 30%, enabling real-time feedback and better agent performance. Their AI-powered LMS was a game-changer—automatically creating personalized training from call data. The team has been a true partner, constantly sharing valuable insights and helping us improve key metrics like AHT and CSAT."
Mohit Sidhwani
Head of Customer Experience
Transform Customer Conversations with Convin’s AI Agent Platform
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