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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Product

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
Akhil Vasudev
October 16, 2024
12
min. read
Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.
September 13, 2023
10
min. read

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.
October 16, 2024

Discover our latest articles!

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Contact Center

Win Loss Analysis: Replicate What Works, Eliminate What Doesn’t

Bharat Patidar
January 23, 2023
Blog
Win Loss Analysis: Replicate What Works, Eliminate What Doesn’t
Contact Center

Convin News: AI-Backed Convin Call Monitoring Platform Supports Omnichannel Contact Centers

January 23, 2023
Blog
Convin News: AI-Backed Convin Call Monitoring Platform Supports Omnichannel Contact Centers
Contact Center

Hack Into Cost-Effectiveness Through Convin’s Call Center Process Automation

January 23, 2023
Blog
Hack Into Cost-Effectiveness Through Convin’s Call Center Process Automation
Contact Center

How AI is Transforming Call Center Agent Performance?

January 23, 2023
Blog
How AI is Transforming Call Center Agent Performance?
Contact Center

Call Center Quality Monitoring Scorecard in Convin

January 23, 2023
Blog
Call Center Quality Monitoring Scorecard in Convin
Convin's Research Room

Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?

Team Convin
December 26, 2022
Blog
Tourism sector recovered 60% from pre-pandemic levels: What are tech travelers in post-pandemic times searching in call centers?
Convin's Research Room

Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?

Team Convin
December 10, 2022
Blog
Rising customer churn in Insurtech: What is the primary reason and how to reduce churn by delivering positive customer support?
Contact Center

Agent Onboarding: Automated Coaching Slashes Ramp-Up Time By 60%

December 6, 2022
Blog
Agent Onboarding: Automated Coaching Slashes Ramp-Up Time By 60%
Convin's Research Room

Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?

Team Convin
December 2, 2022
Blog
Debt collection market has risen to $18.6 billion in 2021: Is your contact center doing it right?
Convin's Research Room

Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?

Team Convin
November 28, 2022
Blog
Sustain Your Ed-tech Startup Post-Pandemic: Why Should Edtech Companies Invest In Customer Experience Management?
Contact Center

How AI In Call Center QA Dramatically Improves Call Quality in Insurtech

November 24, 2022
Blog
How AI In Call Center QA Dramatically Improves Call Quality in Insurtech
Contact Center

How AI is Transforming Customer Service for Insurtech Companies

November 24, 2022
Blog
How AI is Transforming Customer Service for Insurtech Companies
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Convin improves customer conversations for contact centers.

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
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