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Products

PLatform

Product Overview

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AI Phone Call Agent

Human-like AI Voicebot

Real-Time Assist Agent

Help agents and managers in real-time

Conversation Intelligence Agent

100% auto QA & voice of customer

Capabilities

Real-time Agent Assist

Automated Coaching

Voice of Customer

Convin Mobile App

API

CX Suite

Enterprise-grade AI Voice Bots.

Real-time suite

Real-Time Agent Assist

Improve conversions with real-time monitoring.

Supervisor Assist

Real-time supervisor tracking and assistance.

Post conversation suite

Automatically audit and score 100% of customer conversations.

Automated Agent Coaching

Invest in personalized peer-to-peer agent coaching.

AI Learning Management System

60% faster agent onboarding with flexible learning.

Customized LLM for call centers.

Convin Mobile App

Collect 100% of customer intelligence.

Voice of CUSTOMER

Convin Insights

Collect 100% of customer intelligence.

PLATFORM

Quality Management Software

Collect 100% of customer intelligence.

Conversation Behaviour Analysis

Collect 100% of customer intelligence.

Conversation Intelligence

Collect 100% of customer intelligence.

Elevate Your Mobile Experience.

Download the mobile app now.

Google Play App Store

Solutions

Use cases

Increase sales conversions by 21%.

Ensure a 27% increase in CSAT score.

Reduce violations and ensure 100% compliance.

Increase debt collection rate by 17%.

Increase retention rate by 25%.

Industry

Deliver patient-first experience.

Hospitality & Travel

Resolve large volumes of booking requests.

Drive faster debt collection.

Get a competitive edge with unique insights.

Close deals and improve policy renewals.

Agent assist for BFSI

Combat misselling and maximize revenue.

Improve student admissions.

50% reduced training time.

Boost site visits by 32%.

Resources

Convin's Resource Hub

Find information to grow your business.

AI-powered stories for contact center success.

Unlock the customer service language.

Convin Conversations Podcast

Conversations rich in insights and solutions.

The latest from Convin.

Success Stories

The latest from Convin.

Company

Meet the team behind Convin.

Trust us to guard your data.

Language Support

Unleash the power of communication.

Partner Program

Unleash the power of communication.

Book a Demo

See Convin's AI Agents in Action

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AI Automation Stories for Contact Center Success

Discover strategies to boost your contact center's performance and stay updated on the latest AI-powered conversation intelligence developments.

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Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Real-Time Suite

How does Real-Time Agent Assist Work?

Real-Time Agent Assistance employs AI to guide and prompt customer service agents during live interactions, boosting conversion rates.

September 13, 2023

Unlock 10x Conversions with Convin’s AI Phone Calls: Seamlessly Scale Customer Outreach

Convin’s AI Phone Call automates lead qualification and sales, driving faster conversions and business growth. Experience seamless customer outreach at scale.

October 16, 2024

Discover our latest articles!

AI Insights

Call Monitoring Software

Contact Center

Conversation Intelligence

Convin's Research Room

Guest Post

Guides

Integration

Mobile App

Product

Real-Time Suite

Regulation and Compliance

Remote team

Sales

Virtual Agents

Voicebot widget

Watch out for the Top 4 Omnichannel Contact Center Trends in 2024

March 13, 2023

Watch out for the Top 4 Omnichannel Contact Center Trends in 2024

How To Improve First Call Resolution Rate To At Least 75%?

March 10, 2023

How To Improve First Call Resolution Rate To At Least 75%?

Beat Average Handle Time By 56 Seconds

March 3, 2023

Beat Average Handle Time By 56 Seconds

How to evaluate a call script with Convin and improve call quality score to 85%?

February 27, 2023

How to evaluate a call script with Convin and improve call quality score to 85%?

Discover Call Center Quality Assurance: Realize 5X Efficiency

February 24, 2023

Discover Call Center Quality Assurance: Realize 5X Efficiency

Recession-proof Your Business In 2023 With Automated Call Center Processes

Ashish Santhalia

February 23, 2023

Recession-proof Your Business In 2023 With Automated Call Center Processes

Integration Simplified: Convin’s Call Center Auditing Software Integrates With Your Existing Tech-Stack

February 15, 2023

Integration Simplified: Convin’s Call Center Auditing Software Integrates With Your Existing Tech-Stack

Convin Launches Mobile App: Your On-The-Go Call Center Software

February 14, 2023

Convin Launches Mobile App: Your On-The-Go Call Center Software

Call Center Compliance Vs. Targets: Solving Agents’ Nightmares With Compliance Monitoring Software

February 7, 2023

Call Center Compliance Vs. Targets: Solving Agents’ Nightmares With Compliance Monitoring Software

Convin’s 2022 Product Highlights: A Quick Recap for All Contact Center Professionals!

Lalitendu Bal

January 23, 2023

Convin’s 2022 Product Highlights: A Quick Recap for All Contact Center Professionals!

Call Center Compliance: Reduce Rampant Mis-selling Episodes With Convin

January 23, 2023

Call Center Compliance: Reduce Rampant Mis-selling Episodes With Convin

AI in Insurance: Building a Customer-First Approach With Convin’s Call Monitoring Software

January 23, 2023

AI in Insurance: Building a Customer-First Approach With Convin’s Call Monitoring Software

...

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Transform Customer Conversations with Convin’s AI Agent Platform

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Convin is an AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.

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